Fleet Account Specialist

Description

Join Our Team as a Fleet Account Specialist!

Are you passionate about creating strong client relationships and delivering world-class customer service?

We’re on the hunt for a Fleet Account Manager who thrives in a fast-paced environment, loves solving problems, and knows how to make customers feel valued. As a key player in our Customer Care Team, you’ll be the go-to contact for our corporate partners and fleet clients—managing accounts, troubleshooting issues, and supporting continued growth.

This role is perfect for someone who is detail-oriented, proactive, and excited about working with a supportive team in a people-focused company that just happens to wash cars.

Why You’ll Love It Here:

• A Customer-Centric Role with Impact: Play a key part in delivering top-tier service, ensuring customer satisfaction, and contributing to customer retention.
• We Offer a Competitive Hourly Rate: Starting at $20-$25 per hour, with potential for higher compensation based on experience and qualification.
• Real Growth Opportunities: Take advantage of leadership development, career advancement, and skill-building opportunities.
• Comprehensive Benefits: Paid Time Off (PTO), Health Insurance, Employee Assistance Program (EAP), Dental, Vision, Health Savings Account (HSA), Matching 401(k), Free Car Wash Pass for two household vehicles, and Education Reimbursement.

Requirements

What You’ll Do:

Fleet Account Administrator & Client Support

• Act as the main point of contact for business clients and fleet accounts.
• Maintain client relationships through timely communication and a customer-first mindset.
• Manage accounts by updating payment information, renewing memberships, and managing fleet vehicle changes.
• Efficiently manage multi-use programs including ticket processing, text communication, and escalating concerns when needed.
• Conduct regular follow-up calls and emails to ensure customer satisfaction and account retention.
• Provide sales support by generating quotes, processing invoices, and following up on new accounts.
• Collaborate with the Sales Team post-sale to ensure a smooth account handoff and ongoing success.
• Identify upsell/cross-sell opportunities to add value for clients.

Customer-Centric Problem Solving

• Provide timely, empathetic solutions to client concerns.
• Mediate and resolve conflicts between customers and internal teams.
• Deliver feedback to management to improve overall service delivery.
• Maintain inventory of dealership cards and gift cards for fleet clients.
• Enforce and communicate company policies to clients and accounts.

Team Collaboration & Growth

• Work closely with management to develop strategies to boost customer satisfaction.
• Approach each task with a positive mindset, eagerness to learn, and a focus on continuous improvement.
• Work onsite once per quarter to build operational understanding and firsthand experience.

What we’re looking for:

• 1-3 years of experience in customer service, account management, or sales support
• 2-3 years of experience using Google Sheets or Excel to track account details
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Ability to troubleshoot issues and offer creative, solution-focused responses
• Familiarity with customer service procedures and client relationship management
• Must be adaptable to changing priorities and comfortable in a fast-paced work environment

Position Details:

• Full-Time, Non-Exempt
• In-office position (St.George Support Office)
• Occasional light travel required within Washington County to support client accounts and business needs
• Comfortable with occasional on-site work and standing for long periods.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Specific vision abilities required, including close vision.
• Availability for Saturday shifts as part of the regular schedule.

Ready to Join Us? Apply now and be part of a team where your contributions make a real difference. With a supportive team, exciting challenges, and growth opportunities, Tagg-N-Go Car Wash is the place to take your career to the next level!