Protocol Specialist
1/17/2026
The Protocol Specialist is responsible for promoting products and services through webchat features and scheduling online posts. They will also develop digital engagement strategies and manage communications for events.
Working Hours
40 hours/week
Company Size
201-500 employees
Language
English
Visa Sponsorship
No
Description
Position Summary:
The Protocol Specialist is responsible for many functions in RCM.
Duties and Responsibilities:
- Promoting products, services and content over webchat features, in a way that is consistent with an organization's brand and online strategy
- Scheduling online posts using multiple platforms.
- Developing new digital engagement strategies and campaigns • Collaborating with coworkers to ensure branding is consistent.
- Help develop strategies for current and existing products, launches, promotions, and corporate cultural events.
- Manage communications for events
Qualifications:
Education:
- High School diploma and/or equivalent combination of education and experience
Experience:
- 12 months experience in Medical Billing, Medical Collections or Medical Billing Systems.
- Experience with traditional insurance plans, HMO/PPO’s, Medicare, Medicaid, and Worker’s Comp.
Skills:
- Ability to use 10key by touch
- Able to type 45 wpm
- Basic Microsoft Excel and Word knowledge
- Medical billing knowledge
- Read EOB's (Explanations of Benefits)
- Analytical skills
- Organizational skills
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