Host - Noah's Canteen

Description

Position Title: Noah’s Canteen Host

Department: Food & Beverage 

Location: Family-Friendly Year-Round Ski & Mt Bike Resort 

Status: Seasonal / Part-Time (as applicable)

Position Summary

Noah’s Canteen Host is the first point of contact for guests dining at Silver Mt Resort. This role is responsible for creating a warm, welcoming, and organized dining experience for families, children, and guests of all ages. The Host manages guest flow, supports front-of-house operations, and upholds the resort’s standards for safety, cleanliness, and hospitality

Requirements

Guest Experience

· Greet guests promptly and courteously upon arrival

· Provide clear direction regarding seating, ordering procedures, and amenities

· Maintain a friendly, patient, and upbeat demeanor in a fast-paced, high-volume environment

· Engage positively with families and children, ensuring a welcoming atmosphere

Seating & Flow Management

· Manage guest lines and seating assignments efficiently

· Monitor dining room capacity and wait times

· Coordinate with kitchen and service staff to ensure smooth operations

· Assist with crowd control during peak ski and bike hours (lunch rushes, holidays, weekends)

Cleanliness & Safety

· Maintain cleanliness of entryways, host stands, and dining areas

· Support table clearing, sanitizing, and resetting as needed

· Ensure walkways remain clear and safe for guests in ski boots and winter gear

· Follow all food safety, sanitation, and resort safety protocols

Team Support

· Communicate effectively with servers, cashiers, kitchen staff, and supervisors

· Assist with guest questions, special requests, and basic issue resolution

· Support opening and closing duties as assigned

Qualifications

· Previous customer service or hospitality experience preferred

· Experience working with families and children strongly desired

· Ability to remain calm, friendly, and organized in busy environments

· Strong communication and interpersonal skills

· Ability to stand for extended periods and work in year-round resort setting

· Availability to work weekends, holidays, and peak ski season hours

Physical Requirements

· Standing and walking for extended periods

· Lifting up to 30 lbs occasionally

· Working in a high-traffic environment with fluctuating temperatures

Desired Attributes

· Positive attitude and team-oriented mindset

· Dependable and punctual

· Guest-focused with strong attention to detail

· Comfortable enforcing policies politely and professionally

· Weekend and Holiday availability