Medical Assistant

International Health and Medical Services delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips:

This position is contingent upon award

International Health and Medical Services is seeking an experienced Medical Assistant to ensure the efficient operation of healthcare services. In this role, you will manage administrative tasks such as scheduling appointments, maintaining organized patient records, and facilitating effective communication among healthcare staff. Additionally, you will perform essential clinical duties, including taking patient histories, measuring vital signs, preparing patients for examinations, assisting with medical procedures, and conducting basic lab tests. This position is crucial for facilitating access to quality medical care and supporting the overall healthcare delivery process within the facility.

• Provide direct care to patients throughout the lifespan in adherence to the defined Scope of Practice.
• Complete all required competency assessments successfully and updates annually and attends all required training and completes successfully.
• Perform functions in accordance with current accepted practice and certification.
• Provide patient care under the supervision of licensed health care staff to include the registered nurse (RN), nurse practitioners (NP), physician assistant (PA), physician, dentist, psychiatrist, pharmacist, or behavioral health provider (BHP).
• Respond to health emergencies as directed by licensed health care staff.
• Ask patient health questions as directed by licensed health care staff.
• Complete required health documentation in the electronic health record.
• Prepare patient and examination room for health evaluation by licensed health care staff.
• Perform tasks for outpatient health care to include:
  • Vital signs
  • Fingerstick glucose checks
  • Urinalysis, urine pregnancy test, urine drug screening, and other CLIA-waived tests performed at the facility.
  • Rapid flu and strep testing.
  • Phlebotomy
  • Peak flow test
  • Infant length/weight/head circumference
  • Electrocardiogram
  • Sterile set up and clean up for minor outpatient surgical procedures.
  • Sterilization, packaging, and/or disposal of medical instruments.
  • Management of medical waste as per requirements.
  • Administration of basic first aid.
  • Dressing changes as ordered by licensed health staff.
  • Administration of immunizations
  • Serving as chaperone during patient examinations.
  • Serving as scribe for patient health care encounters.
  • Administration of medications via topical, oral, intra-muscular, intra-dermal, and nasally as ordered by licensed health staff.
  • Other assigned duties within scope of practice
• Perform required quality assurance testing and manages inventory as required:
• • Maintain laboratory supplies and equipment
  • Assist administrative leadership in required supply ordering processes
  • Perform required quality testing on CLIA waived equipment and maintain appropriate testing logs
• Properly use equipment, materials and supplies in simple diagnostic and treatment procedures.
• Work in a multi-cultural and multi-lingual environment.
• Utilize telephone, video and in-person interpreter services to complete assigned duties if not fluent in a language understandable by patients being provided medical care.
• Adapt to sudden changes in schedules and flexibility in work requirements.
• Communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.
• Establish and maintain positive working relationships in a multidisciplinary environment.
• Navigate in an electronic work environment including electronic health records, web-based training and communications.
• Moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.
• Utilize knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).
• Demonstrate cultural sensitivity in all communications with coworkers and clients, fostering an inclusive and respectful work environment that values diversity.
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Basic Requirements/Certifications:

• Active, unrestricted certification as a Medical Assistant. Certified by one of the following:
  • Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA),
  • Registered Medical Assistant by the American Society of Medical Technologists (AMT),
  • Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NHA),
  • National Certified Medical Assistant (NCMA) by the National Center for Competency Testing (NCCT), or
  • National Registered title of Certified Medical Assistant (NRCMA) by the National Health Association for Health Professionals.
• Current, active, and unrestricted license, registration, certification, or other credential issued or recognized by the appropriate state authority (if required in the state where services are performed).
• One year of experience as a medical assistant in a clinical setting (preferred, not required).
• Experience in a detention, correctional or residential healthcare setting (preferred, not required).
• Must be proficient in Microsoft Office: Excel, Word, Power Point, Outlook (email), Windows, Social Media Platforms, and navigating the web. 
• Must have excellent oral and written communications skills.
• Must have excellent customer service and self-organization skills.
• Applicants must have the ability to maintain effective working relationships with all levels of employees, both inside and outside the organization.
• Basic Life Support (BLS) required. If not American Heart Association (AHA) certified, must be within first year.
• Trained in Basic First Aid.
• Employees shall have at least one year of general experience that demonstrates the following:
  • The ability to greet and deal tactfully with the public.
  • Capability of understanding and applying written and verbal orders, rules, and regulations. All personnel shall be literate and be able to interpret printed rules and regulations, detailed written orders, training instructions and materials, and must be able to compose reports.
  • • Good judgment, courage, alertness, an even temperament, and render satisfactory performance through knowledge of his/her position responsibilities.
    • Ability to maintain poise and self-control during situations that involve mental stress, such as fires, explosions, civil disturbances, and building evacuations.

Education Required:

• Minimum Education: high school diploma or general educational development (GED) test diploma.
• Graduate of an approved Medical Assistant program located in any State, the District of Columbia, or a U.S. Territory.

Attributes and Professional Qualities:

• Strong oral and written communication skills.
• Excellent interpersonal skills.
• Critical thinking skills.
• Cultural competence to be able to serve a diverse patient population.
• Integrity and honesty.
• High degree of independence, initiative, and follow-through on sensitive and complex issues.

Physical Requirements:

• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance.
• Required to jog/fast walk up to ¼ mile.
• Requires physical exertion such as lifting objects greater than 30 pounds.
• Required to perform CPR/emergency care standing or kneeling.
• Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self).
• Must be able to see, hear and smell with aids if necessary.
• Must be able to lift, push, or carry 30 pounds.
• Must perform the duties of my job in a stressful and often austere environment without physical limitations.
• Sitting and/or standing for extended periods of time.
• Average manual dexterity for computer operation.
• Phone or computer use for extended periods of time.

Other Special Qualifications:

• Must maintain current/physical residency in the continental U.S.
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment.
• U.S. citizen and have resided in the U.S. for the last five years (unless abroad on official U.S. government duty).
• Successfully engage in and complete a thorough Background Investigation.
• Poses or have ability to obtain required security clearances.
• Proficiency in Spanish is preferred.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International Health and Medical Services complies with all federal, state, and local minimum wage laws.

International Health and Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.