Summer Internship - Service Operations

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a motivated Intern – Service Operations.

Are you ready to experience a unique opportunity to gain firsthand experience within our dynamic operations team? We recognize the invaluable contribution that fresh perspectives and innovative ideas can bring to our organization!  By offering internship opportunities, we aim to provide aspiring professionals with a platform to gain hands-on experience and exposure in their respective fields.

We're seeking an Intern to learn the service operations business at our State College, PA location.  

Position Summary:

This internship is a unique opportunity for a career minded individual to gain firsthand experience in the service operations department. Work alongside our experienced service team to gain knowledge of multiple aspects of the operations process and support various aspects of the equipment maintenance, customer service, and operational efficiency.

Primary Responsibilities:

• Collaborate with service coordinator to schedule equipment maintenance and repairs
• Address customer inquiries and concerns
• Maintain accurate records of service requests, repairs, and maintenance
• Analyze service data to identify trends, areas for improvement, and efficiency
• Collaborate with the service operations teams to identify areas for process improvement
• Prepare reports on service performance metrics

Skills / Knowledge / Qualifications:

The preferred candidate will be currently pursuing a Bachelor’s degree in Business Administration, Operations Management, or related field and be able to demonstrate:

• MS Office proficiency: Familiarity with tools like Word, Excel, and PowerPoint.
• Organizational skills: Ability to manage tasks, schedules, and data efficiently.
• Strong communication abilities: Both written and verbal.
• Critical thinking: Problem-solving and decision-making skills.
• Self-starter: Demonstrating initiative and proactiveness.
• Research and writing skills: Useful for tasks like policy development and employee communications.

The preferred candidate will be a current college student in a bachelor's degree program seeking an internship.

Why Join the Cleveland Brothers Team:

• Advancement: Start your career with a dynamic organization that wants to see you succeed! As an Intern, you will see and experience limitless career opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us:  Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat^® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.