Head of Business & AI Applications

About Atera:

Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth. 

About The Role:

Atera is looking for an experienced, skilled, and innovative Head of Business & AI Applications to lead our team of BA managers. As our head of BAA, you will be the owner of Atera’s multitude of business applications and processes, working with all our business units, including Sales, Marketing, CS, Support and Finance. You will also be working with the Product and R&D departments as our business applications are strongly coupled with our product.

You will drive innovation, efficiency, and new value by exploring and initiating new software solutions (build & buy) and leveraging AI tools and capabilities to build and scale.  

This is a unique opportunity to join a fast-growing SaaS B2B company in a key position and make a significant impact on all our business flows.

Responsibilities:

• Own all aspects of business applications (exploration, initiation, setup, enablement, support) across all of Atera’s business units.
• Set the vision and roadmap for Atera’s operational workflows' future landscape
• Lead, mentor, and scale Atera’s team of proficient business application managers.
• Partner with senior business stakeholders (from TLs to VPs and C-level) as well as operational teams, understanding their needs and translating them into scalable system solutions.
• Drive integration of a variety of tools and systems, using various tools such as Workato and N8N, ensuring data flows and customer journeys are seamless and measurable
• Work closely with the Finance department, integrating the sales and financial processes and systems (e.g., CPQ, NetSuite, Billing systems)
• Drive AI adoption across the company by both building & buying AI solutions, promoting AI workflows, and enabling teams to use them effectively.
• Some of the main systems in use today:
• Salesforce, Hubspot, Zendesk, Gong, Chilipiper, ZoomInfo.

Requirements

Requirements:

• 4+ years of managerial experience managing a team of business applications experts
• Experience in a fast-moving tech company. Experience in a B2B SaaS company - an advantage
• 8+ years of hands-on experience with various business applications, including:
• Salesforce - Strong proficiency is a must
• Ticketing and support systems - such as Zendesk, Salesforce Service Cloud, or ServiceNow
• Marketing, GTM, and enrichment systems, and integrating them into CRM - such as Hubspot, Marketing Cloud, Gong, Chilipiper, Zoominfo, and the various adtech platforms
• Integrating with financial and billing Systems - such as NetSuite, Stripe, Zuora
• Vast experience with integration (Workato, n8n, Zapier, Make) and API integrations 
• Experience with AI technologies, leading business process optimization using AI tools, and building AI processes
• Analytical mindset and ability to translate business needs into scalable technical solutions.
• Excellent planning, project management, communication, and presentation skills, including senior stakeholder relationships.

About Atera