QA Team Leader

1/18/2026

Own the quality of the ReturnGO product and ensure high-quality releases. Lead and mentor a QA team while integrating AI tools to automate QA processes.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Global-e (NASDAQ: GLBE) is the world's leading platform enabling and accelerating global, Direct-To-Consumer e-commerce. The chosen partner of over 1,400 brands and retailers across North America, EMEA and APAC, Global-e makes selling internationally as simple as selling domestically. The company enables merchants to increase the conversion of international traffic into sales by offering online shoppers in over 200 destinations worldwide a seamless, localized shopping experience. Global-e's end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling international shoppers to buy seamlessly online and retailers to sell to and from anywhere in the world. With over 1000 employees, operating from over 30 locations worldwide, our people play a key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/

About the Role

Global-e ReturnGO is a post-purchase solution that enables thousands of merchants to efficiently manage returns and exchanges. Serving merchants across the e-commerce ecosystem, ReturnGO includes two main frontend applications, one for merchants and one for shoppers, and integrates seamlessly with leading e-commerce platforms and systems.

About the Role:

Own the quality of Global-e’s ReturnGO product and lead both automation and manual QA. Define QA processes across the R&D organization and implement AI tools to automate processes and testing. This is a hands-on leadership role combining technical expertise, mentorship, and close collaboration across teams.

Responsibilities:

Gain ownership of the quality of the ReturnGO product and ensure high-quality releases.
Lead and mentor a QA team of 2 engineers (1 Automation, 1 Manual) alongside hands-on QA work.
Integrate AI tools to automate QA process and testing automation.
Drive quality best practices across R&D with developers and product managers.
Develop, maintain, and improve automated tests using Playwright and Python.
Define quality KPIs to track and improve the quality.

Requirements

7+ years of experience in QA, with proven leadership experience.
Advantage: proven QA leadership experience (e.g. QA Team Lead, QA Lead, QA Architect, or QA Expert).
Advantage: Strong hands-on experience in QA automation, preferably with Playwright and Python.
Practical experience in AI tools for automating process and testing automation.
Proven experience guiding development teams and driving best practices, tools, and KPIs across R&D in a matrix environment.
Strong understanding of automation strategy, CI/CD integration, and test management methodologies.

Key Skills

QA LeadershipAutomationManual TestingAI ToolsPlaywrightPythonQuality Best PracticesCI/CD IntegrationTest ManagementMentorshipQuality KPIsR&D CollaborationDevelopment GuidanceProcess AutomationQuality AssuranceTechnical Expertise