2-5

Surgical Coordinator

1/19/2026

The Surgical Coordinator is responsible for scheduling outpatient medical procedures, managing patient communications, and ensuring all necessary paperwork and authorizations are completed for surgeries. They also support business development efforts by building referral relationships and tracking patient inquiries.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Persistent pelvic pain impacts 15% of women and 10% of men throughout their lifetime. This disease process has been misdiagnosed, undertreated, ignored, and silenced. There is a better way to provide the quality of life that our patients deserve. The better way is here. We believe that the millions of women and men who suffer from pelvic pain should have access to care that provides relief. We don’t believe “a glass of wine will fix it” or that “it’s all in your head”. We will never abandon you – and from leadership to the front office to every pelvic pain specialist you meet, so much of our team has been in your shoes and believes the pelvic pain patient deserves better. This belief is what unifies us all at Pelvic Rehabilitation Medicine. Since 2017, PRM has provided an innovative solution to a health crisis that affects 15% of women and 10% of men. Persistent pelvic pain is often overlooked, untreated, and misguided. At PRM, our mission is to decrease the time patients are suffering from pelvic pain symptoms. We offer a proprietary, simple, office-based procedure to treat the symptoms of chronic pelvic pain. The PRM Protocol™ consists of a series of pelvic nerve and muscle treatments to directly target inflammation in the pelvis and nerve pain. Depending on the condition causing your pelvic pain, other modalities may be needed in addition to our treatment.

About the Role

Description

Pelvic Rehabilitation Medicine is a physician-led specialty health care organization whose core business is to provide evidence-based, individualized treatment services for those suffering with chronic pelvic pain. Approximately 15-25% of men and women suffer from pelvic discomfort. In the US chronic pelvic pain effects 28 million women and is projected to grow to 43.6 million by 2050 according to the NICHD. Currently, chronic pelvic pain accounts for 20% of gynecology visits. Pelvic Rehabilitation Medicine has positioned itself at the center of the pelvic pain ecosystem. We are nationally recognized experts dedicated to reducing the number of people suffering from this affliction.

Pelvic Rehabilitation Medicine was formed in 2017 and is headquartered in West Palm Beach, FL. Since its inception PRM has experienced rapid growth and routinely attracts patients from across the US and internationally. Pelvic Rehabilitation Medicine's fast-paced success has garnered the attention of the investment community positioning it to expand into new markets. Current markets include NYC, New Jersey, Long Island, Washington DC, Miami, Birmingham, Dallas, Houston, Chicago, and Atlanta. Further expansion is planned for 2022.

JOB TITLE: Surgical Coordinator

Job Responsibilities:

Schedule’s outpatient medical procedures, for patients with appropriate provider and time/location slot
Request pre-operative clearances from PCPs office
Submit booking/orders to outpatient Surgical Center
Provides patients with Surgical paperwork such as consents, drop instructions, pre/post-operative instructions, and financial responsibility
Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed: takes appropriate action in responding to questions from patients
Provides patient education by reviewing patient pre-operative instructions and medications with the patient while maintaining patient confidentiality
Provides great patient experience and delivers high level of service
Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but day of surgery as well
Achieves company set key performance indicators and maintains surgical schedules for surgeons
Notifies patients of all scheduled appointments
Verify all insurance and obtain any authorizations needed
Prepares all paperwork for physician for surgery
Ensure that all pertinent information for upcoming surgery, such as booking sheets, insurance information, prior authorizations, pre-op/medical clearance, is sent to the appropriate surgical facility
Answers all telephone inquiries from patients and primary care physicians concerning surgery and/or related concerns.

Business Development & Practice Growth:

Support the surgeon in building and maintaining referral relationships with OB/GYNs, PCPs, pain management specialists, physical therapists, and fertility clinics
Coordinate office visits and lunches for local offices
Track referral patterns and generate reports to help inform strategic outreach
Follow up with prospective patients and referring providers to encourage continuity of care and promote surgical treatment options
Collaborate with growth team and operations team to help implement local campaigns to increase surgical volume
Act as a liaison between the practice and local healthcare networks, building strong relationships to strengthen PRM’s reputation and reach in the community
Monitor trends in patient inquiries, cancellations, and referral conversions to provide actionable insights

Requirements

REQUIRED QUALIFICATIONS:

High School Diploma or Equivalent
2-4 Years full-time surgery scheduling experience
Willing and able to follow directions and adhere to priorities
Must have a can-do, will-do attitude.
Superior knowledge of coding guidelines and reimbursement schemes
Must have exceptional organizational and computer skills
Conversational knowledge of medical terminology, acronyms, techniques.
Excellent written and oral communication
Solid analytical skills
Ability to work independently and with a team.

PREFERRED QUALIFICATIONS:

3 years eClinical Works RCM experience in patient account and denial management

Key Skills

Surgery SchedulingPatient EducationOrganizational SkillsCommunicationAnalytical SkillsMedical TerminologyInsurance VerificationReferral ManagementPatient ExperienceTeam CollaborationCoding GuidelinesReimbursement SchemesProblem SolvingCustomer ServiceRelationship BuildingData Tracking