Guest Services Specialist

Description

About Trademark Property Company

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties. 

We aren’t just about square footage or leasing rates. We are in the business of placemaking. We take ordinary spaces and turn them into community hubs—places where people want to be, connect, and experience something special.

Our business is focused on adding value to assets, but our passion is adding value to communities. We don’t just manage properties; we curate experiences. If you want a career that is as dynamic and vibrant as the places we create, you’re looking in the right place.

We aim for our culture to truly reflect our purpose and guiding principles. Our Purpose is to be extraordinary stewards, enhance communities and enrich lives. Our guiding principles:

• Have Vision
• Engage People 
• Make a Difference 
• Create Value
• Build Partnerships

Do you like what you’re reading? Nice, but enough about us, let’s talk about you.

Are You…

• Passionate. You thrive on creating value for everyone involved—from the stakeholders to the Sunday afternoon shoppers. 
• A Connector: You inspire others and connect at an emotional level. 
• A Partner: You cultivate relationships based on integrity and respect because you know we succeed together.
• Relentless: You insist on high standards and take results personally.
• Growth-Minded. You see challenges as opportunities to evolve and failure as data for improvement.

The Opportunity:

A dynamic and detail-oriented Guest Services Specialist at Galleria Dallas is responsible for delivering exceptional customer experience and acting as a knowledgeable resource for all visitors. This role is perfect for a self-motivated, high-energy individual who thrives in a fast-paced environment and is committed to making guests feel welcome.

Job Type: Part-time, Hourly, Non-Exempt, Permanent Position

Reports To: Guest Services Manager

What You’ll Do

• Customer Service: Greet guests with a welcoming smile and enthusiasm, stay attentive with guests throughout the process, and be prepared to provide immediate assistance. This also includes walking guests to their destinations, assisting with complimentary strollers and wheelchairs, and providing accurate directions to guests.
• Events & Administration: Assist with VIP events and coordinate party room bookings, including setup and hosting. Maintain a strong competence in computer operating systems, including our internal software program, and enter all details electronically, confirming with guests.
• Operations & Logistics: Deliver guest purchases to designated pickup points and handle luggage and baggage storage.

Requirements

What You Bring to the Table

• Personal: A customer-focused, high-energy, and upbeat personality with a passion for delivering outstanding service. You should be positive, professional, and thrive in a fast-paced environment with a high sense of urgency. The ideal candidate is also initiative-driven, self-motivated, thorough, and detail-oriented.
• Technical: Strong competence in computer operating systems and internal software programs.
• Communication: Bilingual skills are a plus but not required.
• Physical: The ability to stand for extended periods, walk long distances, and lift up to 40 pounds.
• Availability: Must be able to work a flexible schedule, including mornings, mid-day, nights, weekends, and holidays.

Oh, You Want the Perks?

We offer a competitive compensation and benefits package designed to support your health, financial security, and work-life balance.

• Medical, Dental, & Vision: Coverage through United Healthcare
• Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
• Paid Leave: Up to 4 weeks of paid maternity leave and 2 weeks of paid paternity leave.
• 401k: With a company match of 50% on the first 5% of your contributions. 
• Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period. 
• Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days.
• Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.

Life is too short to work at a place that doesn't inspire you. Do you agree? Then what are you waiting for? Hit that apply button.