IT Systems Administrator

Description

Bethel Farms is seeking a hands-on IT Systems Administrator to support and maintain the stability, security, and performance of core technology systems across Bethel Farms and Harmony Outdoor Brands. This role combines system-level administration with frontline technical support, reflecting the practical needs of a rural, multi-site environment. The IT Systems Administrator will own infrastructure and security while also assisting with day-to-day support as needed to ensure uninterrupted operations.

RESPONSIBILITIES

Systems & Infrastructure

• Administer and maintain Microsoft 365, Entra ID (Azure AD), Intune, Windows servers, and related infrastructure.
• Monitor system performance, availability, backups, and alerts, and address issues proactively.
• Manage patching, updates, and lifecycle planning for systems and endpoints.
• Maintain clear technical documentation, standards, and procedures.

Security & Risk Management

• Implement and maintain security best practices including MFA, conditional access, and endpoint protection
• Monitor logs and alerts to identify potential security risks or vulnerabilities.
• Assist with incident response activities, audits, and disaster recovery testing.

End-User & Frontline Support

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, scanners, and mobile devices.
• Assist with onboarding and offboarding of employees, including device setup and access provisioning.
• Troubleshoot connectivity, application access, and basic network issues.

Applications & Integrations

• Support business-critical platforms such as ERP systems, Freshdesk, Power BI, SharePoint, and other SaaS applications.
• Work with vendors and internal stakeholders to troubleshoot and resolve complex issues.
• Assist with system integrations, upgrades, and migrations.

Requirements

REQUIRED QUALIFICATIONS

• 3 to 6 years of experience in systems administration or IT support roles
• Hands-on experience supporting end users and physical IT environments.
• Ability to work independently in an on-site environment five days a week.
• Solid understanding of networking fundamentals, security principles, and backup/disaster recovery concepts.
• Strong working knowledge of Microsoft 365, Entra ID (Azure AD), Windows Server, and endpoint management.

PREFERRED QUALIFICATIONS

• Experience in manufacturing, agriculture, logistics, or multi-site operations.
• Familiarity with Intune, conditional access policies, and cloud-based environments.
• Exposure to ERP systems or business-critical applications.
• CompTIA Network + or similar certifications.

KEY PERFORMANCE INDICATORS

• Quality documentation.
• System uptime and reliability.
• Timely resolution of user issues.
• Security posture and issue prevention.
• Effective collaboration with internal teams and vendors.

PHYSICAL DEMANDS OF THE POSITION

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The selected candidate must pass a drug screen.

POSITION TYPE / EXPECTED HOURS OF WORK

• This is a full-time, exempt position. 
• Regular hours are Monday through Friday 8AM to 5PM with occasional needs for evenings or weekends.