2-5

Inside Sales Representative

1/20/2026

The Inside Sales Representative handles inbound and outbound calls, develops new leads, and ensures a smooth sales process. They communicate with customers to resolve issues, sell products, and maintain a positive customer experience.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

TWRS is a 100% national and landowner company incorporated on the 7th February, 2017 under the Companies Act 1997 by the Registrar of Companies, Papua New Guinea. Over the years, the company has undergone many challenges and accumulated know how and experiences in Labour Hire, equipment hire, minor project management and associated technical services. One of the changes is the company’s rebranding from Star HR Ltd to its current brand name: Tabubil Workforce & Recruitment Services Limited (TWRS) Today TWRS still takes on the role of a subcontractor under Milum Services Limited, formally Tawap Kamen Investment Limited (TKI) and performs Labour Hire and Placement services, Equipment Hire, Project Management and associated Technical Services. We strive to provide value added services to our major client, Ok Tedi in the respective Business Units site wide. Our Objective is to provide our client with the assurance and confidence when we are chosen to provide the service. We emphasize effective communication and ‘follow through’ procedures to ensure the client is prioritized in our planning and delivery. We take pride in our improved service delivery, thus our clients can always be rest assured that a vibrant pool of qualified people is serving them, all the time.

About the Role

Description

The Inside Sales Representative handles inbound and outbound calls, develops new leads, communicates with customers, understands their needs, and ensures a smooth sales process. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to TWRS each day.

Job Scope

Communicate with customers, make calls to potential customers, and follow up on leads
Meet and surpass sales goals set by TWRS management
Use persuasive skills to upsell and cross sell additional products and services
Answer customer questions about equipment and proper use
Enter orders for customers acquired through both inside/outside sales
Handle customer concerns and complaints
Resolve customer issues by collaborating with other departments
Regularly contact customers to ensure a positive experience
Inform customers of upcoming promotions
Establish positive rapport with customers via phone and in person

Requirements

Must Have:

Previous experience with inside sales required
Prioritization and time management skills
Strong written and verbal communication skills
Proficiency in administrative tasks and documentation
Professionalism in all situations in the workplace and when working with customers
Ability to maintain an organized and clean work environment
High School Diploma or equivalent
Must be 18 years of age or older

Preferred:

Bachelors in relevant field preferred
Experience with surface preparation and coatings equipment sales

Key Skills

Inside SalesCustomer CommunicationLead DevelopmentSales GoalsUpsellingCross SellingCustomer SupportOrder EntryProblem SolvingCollaborationCustomer ExperienceTime ManagementWritten CommunicationVerbal CommunicationProfessionalismOrganization