Question
2-5

Parts and Maintenance Customer Service Representative

1/20/2026

The Parts and Maintenance Customer Service Representative is responsible for issuing and recording parts, processing requests for ancillary gear, and determining serviceability for re-issue. Additionally, they build repair-part kits and toolboxes for deploying units.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

No

About The Company
The Ascendancy Group (TAG) is a Service-Disabled Veteran-Owned Small Business that values trust, respect, and high quality performance. Through our unparalleled network, we provide superior security and technical services in support of great missions globally. Passionate about everything we do in our ongoing support of our nation, one hundred percent of our government-focused teammates are former members of the Department of Defense, Federal Law Enforcement or the Intelligence Community. We offer like-minded individuals the opportunity to continue working in small teams on unique and challenging problem sets that further our nation's security.
About the Role

Description

 Parts and Maintenance Customer Service Representative 


The Ascendancy Group’s Mission

To be the unequaled provider of special operations forces (SOF) and Intelligence Community focused technical, service, and training-based solutions. 


Security Requirement:

  • A SECRET security clearance is required.

Roles and Responsibilities:

  • Issues and records all parts issued on provided Repair Part Reports and use reports to update the SWALIS/DPAS database.
  • Processes initial request, turn-in, and issue documents (DD Form 1149) of required ancillary gear to Techs and SEALS.
  • Receive post-deployment turn in of all ancillary gear and determine serviceability for re-issue.
  • Builds repair-part kits and toolboxes for deploying units.

Requirements:

  • Must possess at least one year of SWALIS, DPAS or a similar inventory database experience.
  • Must possess a valid state driver’s license.
  • Must be able to operate a Personal Computer (PC) with common/standard business software programs.
  • Proficiency in Microsoft Office applications to include Word, Outlook, Excel, and PowerPoint (minimum 3 years’ experience in Microsoft Office programs).
  • Must be able to communicate clearly and effectively with others, both verbally and in writing.
  • Must be able to enter data into multiple databases accurately.

The Ascendancy Group (TAG) was founded on and thrives based on relationships, reputation, and trust. We are passionate about everything we do.  


One hundred percent of our government-focused teammates are former members of the Department of Defense or the Intelligence Community who still believe in supporting our nation. We offer like-minded individuals the opportunity to continue working in small teams on unique and challenging problem sets that further our nation's security. 


If you possess the experience, qualifications and drive required for this position, please APPLY NOW for consideration!   

Key Skills
SWALISDPASInventory ManagementData EntryMicrosoft OfficeCommunicationCustomer ServiceTechnical Support
Categories
Customer Service & SupportAdministrativeGovernment & Public SectorLogisticsSecurity & Safety
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