Contact Center Sales Agent (Hybrid)

Description

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. 

OUR VALUES

• Driven by service

• An inherent passion for travel

• Commitment to our customers and to our people

• Commitment to social responsibility and our 5-year sustainability strategy

POSITION SUMMARY

As a Contact Center Sales Agent, you are the critical link between curiosity and conversion. You’ll serve as a trusted advisor, guiding prospective guests and travel partners through the vacation planning journey with confidence, enthusiasm, and expertise. You’ll manage inbound and outbound leads, actively engage warm prospects, and convert interest into bookings using a consultative, relationship-based sales approach.

If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here, sales enablement meets purpose—and your success fuels our guests’ unforgettable journeys. 

KEY RESPONSIBILITIES

• Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a strategic consultative sales approach.
• Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure.
• Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs.
• Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement
• Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction.
• Stay current on product offerings, brand promotions, and travel trends to maintain expertise and credibility.
• Contribute to team success by participating in enablement sessions, sharing best practices, and hitting collective goals.
• Build loyalty and repeat business through personalized service and long-term relationship building.

Requirements

What You Bring

• Goal-Oriented – You thrive in a target-driven environment and love achieving (and exceeding) quotas.
• Consultative Selling – You ask smart questions, listen actively, and guide customers to the right-fit product.
• CRM Fluency – You’re confident navigating Salesforce to manage leads, track activity, and drive conversions.
• B2B/B2C Savvy – You understand the nuances of both guest-facing and trade-partner support.
• Relationship Builder – You’re authentic, engaging, and skilled at building rapport that drives repeat business.
• Team Player – You share wins, collaborate generously, and contribute to a positive sales culture.

Additional Requirements

• This position supports a 7-day contact center operation and follows a rotating shift schedule, with assigned shifts that may include mornings, evenings, weekends, and occasional holidays to meet service needs. 
• Overtime may be required during peak periods.
• TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.

What We Offer You

• Competitive Compensation - $19/hour plus performance-based incentives.
• Incentives & Rewards - Earn performance-based incentives.
• Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways.
• Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.  

Work Location:

• Hybrid (office and remote) in our Tigard, OR office.