IT Systems and Desktop Support Lead

Description

Local candidates only.  No relocation. 

We are seeking a motivated, hands-on IT professional to support and own the core technology environment of a 115-person manufacturing organization. This role is primarily focused on desktop and user support, system reliability, cybersecurity, and day-to-day operational IT execution.

The IT Systems and Desktop Support Lead will be responsible for end-user computing, hardware, Microsoft 365, email, telephony, audio-visual systems, printers, security cameras, inventory control systems, and several cloud-based operational platforms including CMMS and ERP-related tools. The role also includes limited coordination with manufacturing control systems, including SCADA and Ignition® environments, in collaboration with engineering and external specialists.

This position works closely with an external IT consulting partner while remaining the internal owner of systems, standards, documentation, and user experience.

End-User Support and Desktop Operations

• Provide hands-on, on-site support for desktops, laptops, printers, mobile devices, time clocks, and peripherals across office and manufacturing environments.
• Troubleshoot hardware, software, access, and connectivity issues with an emphasis on responsiveness and uptime.
• Manage onboarding and offboarding processes, including equipment provisioning, account creation, and access controls.

Systems and Platform Support

• Administer Microsoft 365, including email, user accounts, licensing, security settings, and collaboration tools.
• Support cloud-based platforms such as iMaint CMMS, inventory control systems, phone systems, and camera security systems.
• Coordinate with vendors and internal stakeholders to ensure systems are stable, documented, and properly supported.

Audio-Visual and Collaboration Systems

• Support and maintain conference room and meeting space audio-visual systems, including displays, cameras, microphones, speakers, and conferencing hardware.
• Ensure reliable operation of Microsoft Teams and other collaboration platforms in meeting rooms.
• Troubleshoot and resolve AV issues affecting meetings, training sessions, and executive communications.
• Coordinate with vendors for AV installation, upgrades, standardization, and equipment replacement.

Cybersecurity and System Reliability

• Own day-to-day cybersecurity hygiene, including endpoint protection, multi-factor authentication, patching, backups, and access control.
• Monitor system health and proactively identify risks to uptime, data integrity, and security.
• Support incident response activities in coordination with external IT partners.

Manufacturing and OT Coordination

• Coordinate IT connectivity and user access related to manufacturing systems, including SCADA and Ignition® interfaces.
• Work with engineering and external integrators to ensure secure, reliable separation between IT and manufacturing environments.
• Support documentation and access standards for IT-to-OT interfaces.

Vendor and Partner Coordination

• Serve as the primary internal point of contact for the external IT consulting partner.
• Track issues, validate completed work, and ensure alignment with internal standards.
• Coordinate third-party vendors for hardware, telecom, security, and AV services.

Documentation and Continuous Improvement

• Maintain documentation of systems, configurations, procedures, and asset inventories.
• Identify opportunities to standardize equipment, improve reliability, and reduce recurring support issues.
• Assist with audits, internal reviews, and compliance-related requests as needed.

Requirements

• 5+ years of hands-on IT support or systems administration experience.
• Strong desktop support background in Windows environments.
• Experience administering Microsoft 365 and supporting cloud-based business platforms.
• Practical understanding of cybersecurity fundamentals.
• Ability to work effectively in an on-site manufacturing environment.

Preferred Qualifications

• Experience supporting CMMS, ERP, inventory, or manufacturing-related systems.
• Familiarity with conference room AV systems and collaboration platforms.
• Exposure to SCADA or Ignition® environments at an access or coordination level.
• Experience working alongside managed service providers or external IT consultants.

Benefits

We offer a competitive & market salary and a comprehensive benefits package including health insurance, dental, vision, life insurance, STD, LTD, 401(k), profit sharing. Riverdale Mills is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic.

About Us

Riverdale Mills Corporation is one of the largest manufacturers of galvanized and PVC coated welded wire mesh in the world. A privately held company based in Northbridge, MA. Riverdale Mills specializes in the design and manufacturing of commercial, industrial and consumer wire products, tools and accessories for the marine, aquaculture, security, and construction and farming industries. The company’s exemplary quality and manufacturing expertise is known worldwide