Customer Service Specialist

1/21/2026

The Customer Service Specialist will serve as the primary point of contact for customer inquiries and requests, ensuring professionalism and efficiency. They will also resolve customer concerns and maintain accurate records of interactions.

Salary

47000 - 52000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.

About the Role

Company Description

Catch Vibe Voice is a forward-thinking company focused on delivering impactful communication and advertising solutions. We believe in creativity backed by strategy, clarity driven by purpose, and growth powered by people. Our team thrives in a collaborative, fast-paced environment where ideas are valued and professional development is encouraged.

Job Description

We are currently seeking a Customer Service Specialist to join our team in Kansas City, MO. This role is ideal for individuals who are detail-oriented, service-driven, and motivated to provide outstanding support to clients. As a key point of contact, you will ensure customer inquiries are handled with professionalism, accuracy, and efficiency while maintaining the company’s service standards.

Responsibilities

Serve as the primary point of contact for customer inquiries and requests
Provide clear, timely, and professional responses across communication channels
Resolve customer concerns efficiently while ensuring a positive experience
Maintain accurate records of customer interactions and resolutions
Collaborate with internal teams to ensure consistent service delivery
Uphold company policies, procedures, and quality standards

Qualifications

Strong verbal and written communication skills
Ability to manage multiple tasks in a fast-paced environment
High level of professionalism and attention to detail
Strong problem-solving and organizational abilities
Customer-focused mindset with a solution-oriented approach

Additional Information

Competitive salary ($47,000 – $52,000 per year)
Growth opportunities within a stable and expanding organization
Professional development and skill-building support
Supportive and collaborative work environment
Long-term career potential

Key Skills

Verbal CommunicationWritten CommunicationProblem-SolvingOrganizational AbilitiesAttention to DetailCustomer-Focused Mindset