Account Manager (Sales & Onboarding Specialist)

Launched in 2016, Simplesat is a software startup with a mission to enable service teams to collect, analyze, and publish customer satisfaction feedback.

Measuring and improving customer satisfaction is more than just launching a survey. For feedback to have a real changing impact in an organization, it needs to connect and seamlessly integrate with critical systems like CRMs, helpdesks, and chat apps. Simplesat’s focus is to make that happen by shipping early, often, listening to our customers and then doing it all over again.

Our company headquarters are in Bangkok, Thailand with a satellite office in Manila, Philippines.

Learn more on our website: https://www.simplesat.io/

Simplesat is seeking a dynamic and customer-focused Account Manager who excels in both sales and onboarding to deliver a seamless, engaging, and consultative experience for new users. 

This hybrid role requires the ability to provide product demos and drive new customer adoption.

You’ll play a pivotal role in ensuring customers get the most out of Simplesat while also contributing to revenue growth through strategic client relationships and product evangelism.

Key Responsibilities:

Sales & Expansion:

• Conduct tailored product demos for new and potential clients, showcasing Simplesat’s value proposition for their specific use cases.

• Drive upsell and cross-sell opportunities during onboarding by identifying additional features or higher-tier plans that benefit the client.

• Maintain a focus on converting trial users into paying customers, with clear onboarding strategies that emphasize ROI for the client.

• Collaborate closely with the marketing and sales teams to nurture leads and ensure a smooth transition from prospect to active customer.

Customer Onboarding:

• Deliver a fun, engaging, and educational onboarding experience for new Simplesat users, ensuring they understand the platform's full capabilities.

• Guide customers through the onboarding process (via Zoom, email, and chat), helping them set up Simplesat within their CRM or helpdesk systems.

• Address any initial implementation challenges, providing creative solutions to ensure product success in their specific environment.

• Act as the first point of contact for customers, ensuring their first experiences with Simplesat are positive and that they see immediate value.

Customer Success & Retention:

• Proactively monitor account health during onboarding to ensure customers are effectively utilizing Simplesat.

• Reduce churn by working closely with active clients to maximize the value they get from the platform, providing ongoing product education and consultation.

• Use CRM data to track client activity and engagement, implementing personalized outreach for at-risk clients.

• Collaborate with the product team to provide feedback on customer needs, helping inform future feature development.

Support & Knowledge Building:

• Assist with troubleshooting and resolving customer issues during the onboarding phase.

• Contribute to the growth of our knowledge base, helping to build detailed documentation for users to resolve common issues.

• Provide customer feedback to the product and support teams, ensuring the voice of the customer is heard in product planning and improvements.

• 2-4 years of experience in customer success, sales, or onboarding roles within a SaaS or tech environment.

• Strong experience with CRM tools (HubSpot or similar) to manage leads, track customer interactions, and monitor account health.

• Proven ability to sell value and ROI during demos and onboarding, while identifying upsell opportunities.

• Excellent English communication and presentation skills, with the ability to simplify complex concepts and create an enjoyable customer experience.

• Experience working with customer feedback systems, CRM platforms, or helpdesk software (Intercom, Zendesk, Salesforce, etc.) is a strong plus.

   

Preferred Skills:

• Strong organizational skills, with the ability to manage multiple accounts and tasks simultaneously.

• Sales-minded, with a focus on identifying revenue opportunities within the onboarding process.

• Ability to work cross-functionally with product, sales, and support teams to ensure seamless customer journeys.

• Technical Aptitude: Strong technical background in SaaS, with the ability to quickly learn and adapt to our product. Proven experience assisting clients with setup, integration, and troubleshooting. 

• Skilled at explaining technical concepts in a clear and simple way. 

Benefits

• Competitive salary
• Flexibility in work schedule
• Comprehensive health insurance and a self-improvement fund to support your growth.
• Work with a friendly, quirky team of geeks.