Industrial Technical Support Specialist

Description

We're Hiring! Join the CRP Team! CRP is family-owned company that has been in operation for over 65 years. We provide our employees with meaningful work and relationships that support a healthy employee experience. Employees who work at CRP stay at CRP because they like the work and the people.

CRP offers a comprehensive total rewards package that includes;

· Health and Welfare benefits beginning the first of the month after your hire date

· Wellness programs

· Paid Time Off – 18 days per year

· Great people who live our Values

Role:  Industrial Technical Support Specialist

Purpose:  CRP Industrial is seeking a driven, technically minded Industrial Technical Support Specialist to support our Reinflex thermoplastic hose line and Perske high-precision electric motors. This role blends technical support, customer interaction, sales assistance, hands-on quality control, and collaboration across Purchasing and Marketing. This position will also support vendor shows and may accompany Outside Sales on customer visits. For the right person, the role can grow into an Outside Sales position or Technical Manager. This role is application-driven and requires evaluating customer needs, identifying risks, and recommending technically appropriate solutions to prevent product failures and misapplications.

Essential Functions:

- Technical support – respond to and assist with customer inquiries by evaluating hose and motor applications and recommending technically appropriate solutions

- Quality and production support – perform QC checks on products, help to resolve quality issues with suppliers or internal teams

- Customer interaction and sales support – communicate with customers; provide quotes, answer technical questions.  Support Outside Sales by joining customer calls and visits when technical input is needed

- Data, reports, and part setup – create and maintain part numbers and technical documentation in ERP systems.  Run and interpret reports for sales trends, open orders, and product performance

- Internal collaboration – work with suppliers, Purchasing other and internal functions to align workflow and quality needs

- Marketing support – provide technical input for content; review literation, catalogs and promotional materials for accuracy.   Share application insights and field feedback to improve product messaging

Requirements

- At least 2–3 years of experience in an industrial, technical, or customer-facing environment (manufacturing, service, inside sales, technical support, fabrication, or field service)

- Hose assembly or motor repair experience preferred, but candidates with a solid industrial technical foundation and sales or customer support experience will also be considered

- Experience supporting OEMs, distributors, or industrial customers preferred

- Ability to evaluate applications and ask the right technical questions

- Strong communication and problem-solving skills

- Comfortable working across sales, operations, purchasing, and suppliers