0-2

Member Service Specialist

1/21/2026

The Member Service Specialist is responsible for processing member transactions and providing various member services. They also promote credit union products and services while maintaining control over cash and documentation.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Our company takes pride in the work we do and our involvement in our communities. We genuinely care about our employees and sincerely want to make a difference for the members we serve. Since 1933, ProFed Credit Union has been a trusted source for our members’ financial needs, walking beside them on their financial life journeys. As an employee of ProFed, you get to be a part of a team that values providing exemplary service day after day. Our full-time employees are provided with a comprehensive package of benefits, as well as tuition re-reimbursement options, vacation and personal time, paid holidays and so much more. We offer part-time benefits as well. If you are interested in joining the ProFed team, apply now at profedcu.org/discover/join-our-team and learn about the ProFed difference!

About the Role

Description

POSITION SUMMARY

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence, transactions, and credit union documents. Provide assistance and support to Branch Manager and Assistant Branch Manager in branch deposit, lending, and security operations. Responsible for providing leadership, technical guidance, and training to Member Service Associate staff members.

QUALIFICATIONS

Requires a friendly, well-organized person who can portray a professional image regarding performance, appearance and attitude toward members, co-workers, and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to prepare and complete transaction and loan documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

PHYSICAL REQUIREMENTS

Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Ability to complete transactions, documentation and perform mathematical computation is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide assistance and support to Branch Manager and Assistant Branch Manager as needed
Conduct loan interviews and process loan applications and documentation
Provide leadership, technical guidance, and training to Member Service Associate staff members
Execute member transactions and provide general information in an accurate, efficient, and courteous manner
Actively promote credit union products and services
Maintain proper control of assigned cash, corresponding transactions, and credit union documents
Maintain a neat and organized work area
Attend all required staff meetings and training sessions
Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled

Key Skills

Member TransactionsCustomer ServiceCash HandlingLoan ProcessingTechnical GuidanceTrainingProduct PromotionDocumentationMathematical ComputationComputer KnowledgeOrganizational SkillsProfessional ImageLeadershipCommunicationAttention to DetailWork Area Maintenance