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Assistant Branch Manager

1/21/2026

The Assistant Branch Manager supervises and schedules tellers to ensure efficiency and processes teller transactions for customers. They also handle customer complaints and assist the Branch Manager in their absence.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

CBI Bank & Trust, based in Muscatine, Iowa, serves approximately 50,000 consumers and businesses through 24 branches, with locations in Bettendorf, Buffalo, Coralville, Davenport, Kalona, Muscatine, Walcott, Washington, and Wilton in Iowa, and Brimfield, Buffalo Prairie, Galesburg, Joy, Moline, Monmouth, Peoria, and Roscoe in Illinois, and Beloit, Wisconsin. Total bank assets exceed $1.6 billion. In terms of size, this makes CBI Bank & Trust one of the largest locally based banks in our market area and places the bank in the top 10-15% of Iowa banks. In addition, the bank’s Trust and Investment divisions manage combined client assets of over $1.4 billion. Specific areas of expertise include Commercial/Business Banking, Ag Banking, Trust and Investments, and Retail/Consumer Banking including mortgage lending.

About the Role

Description

GENERAL DESCRIPTION:

The Assistant Branch Manager for Kalona is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

KEY ACCOUNTABILITIES:

Can complete the HPG sales process
Actively promotes products and services and maintains a general knowledge of all products and services offered
Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do
Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage
Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision
Complete consumer loans from application to closing
Open and close all types of deposit accounts
Has a strong commitment and dedication to internal and external customer service
Handles customer complaints
Counsels customers with special problems or in disagreement with bank policies and procedures
Assist with the responsibilities of the Branch Manager in their absence at the Kalona location
Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access
Operate Teller cash drawer
Performs branch cash audits

Requirements

POSITION REQUIREMENTS:

Must have the ability to work a flexible work schedule
Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures
Post high school education/one year in banking or related field preferred
*The Bank reserves the right to schedule Tellers/FSRs at all locations based upon customer and location needs

Key Skills

Sales ProcessCustomer ServiceCoachingSchedulingLoan ProcessingAccount ManagementComplaint HandlingProblem SolvingCash AuditsTeller OperationsCross-SellingPerformance ReviewsService CoverageBank PoliciesSafe Deposit ManagementFlexibility