On Site Support Supervisor

Description

Position Summary:  Support of the seat delivery process at the Boeing Charleston facility for all Recaro Aircraft Seating products.  The OSS Supervisor is responsible for leading all RECARO Aircraft Seating activities on the flight line at the Boeing site. This role oversees installation support, inspections, rework, and repairs of RECARO seats and related components, ensuring safe, timely, and high-quality support to our OEM and airline customers. The OSS Supervisor coordinates a team of technicians, serves as the primary on-site contact for Boeing and the customer for all flightline activities, and ensures compliance with RECARO, customer, and applicable regulatory requirements. 

Essential Duties and Responsibilities include the following; other duties may be assigned:

• Utilizing blueprints, Customer Maintenance Manuals, repair orders and other related technical data, performs repairs and modifications on seats.
• Responsible for the management of the support of the delivery process of all Recaro Aircraft Seating products to the Boeing facility.
• Interface closely with the on-site RECARO Flightline Coordinator, the end customer (airlines) as required, and The Boeing Company to resolve quality issues related to RECARO products being delivered, ensuring optimum end-customer satisfaction.
• Maintains status logs on all items requiring repair. Documents and follows internal processes for receipt, repair, handling, storage, packing, preservation and delivery of repair parts.
• Orders, receives and stocks parts from RAU, RAG, RAC, and RAP. Keeps track of all items and the status of all parts under repair and all other customer-supplied product.
• Completes all related documentation required by the Company, the FAA and the customer.
• Communicates with customers and engineers concerning the status of repairs, as assigned and needed.
• Handles and investigates BFE (Buyer Furnished Equipment) issues in a manner that ensures customer satisfaction while minimizing the cost to the Company.
• Supports Boeing management, attends customer production meetings, and assists customer maintenance operations in the removal, repair and reinstallation of RECARO seats.
• Conducts training for RECARO Technicians personnel on the various aspects of RECARO seats.
• Travels to other Boeing locations to repair seats, resolve customer concerns as well as engineering discrepancies.
• Provides input to Engineering concerning seat component design issues, proposals and revisions.
• Follows-up on changes to drawings and other documentation.
• Maintain close contact and coordination with the Flightline Coordinator and OSS Technicians, which is a key element of this role.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Education

• High school diploma or GED equivalent required
• Preferred: Engineering or other technical degree

Experience 

• Minimum of 2 years’ experience in aviation manufacturing, repair, and/or customer support.
• Must be able to work flexible hours as needed. Infrequent travel required on short notice.
• Must have a valid driver’s license.
• Must be able to read and interpret detailed drawings and specifications.
• Must be able to accurately measure and make adjustments to meet specifications.
• Must be able to use rivet machine, air tools, clamps, wrenches and various other assembly tools.
• Requires a high degree of accuracy and attention to detail
• Must demonstrate strong written and verbal communication skills for effective interaction with Boeing and customer representatives.