Referral Services Supervisor (RN or LPN)

Description

Lead with Purpose in a Healing Environment as a Referral Services Supervisor!

Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site

Schedule: Full-Time | Mon – Fri, 8:00 AM – 5:00 PM

Hiring Range: $64,335.00 - $97,500.00 per year (depending on licensure)

Position Close Date: Open Until Filled

At the Puyallup Tribal Health Authority (PTHA), we serve more than patients — we serve our people. Our work is rooted in compassion, cultural respect, and community healing. We strive to provide holistic healthcare that honors tradition, fosters trust, and uplifts wellness for all generations.

We are seeking a Referral Services Supervisor (RN or LPN) who brings both clinical expertise and leadership strength. This role is ideal for a nurse who thrives in a dynamic environment, loves mentoring others, and is passionate about creating systems that make care more accessible and patient-centered.

What You’ll Do:

As the Referral Services Supervisor, you’ll oversee the daily operations of the Referral Services Department — ensuring every referral is processed efficiently, accurately, and with cultural and clinical excellence. You’ll guide a dedicated team, streamline workflows, and collaborate with providers and partners to ensure that every patient receives the care they need, when they need it.

• Supervise, mentor, and support the Referral Services team — fostering growth, accountability, and teamwork.
• Provide clinical oversight and guidance on referral management, PRC (Purchased/Referred Care) processes, and utilization review.
• Lead continuous quality improvement initiatives to enhance accuracy, timeliness, and patient satisfaction.
• Conduct clinical and administrative case reviews for PRC Committees and prepare utilization and expenditure reports.
• Collaborate with internal providers, external specialists, and the Member Services team to ensure coordinated, equitable access to care.
• Monitor referral trends and develop cost-containment and access-improvement strategies.
• Ensure departmental compliance with all PRC, TMRS, and federal healthcare regulations.
• Promote culturally responsive, patient-centered care that aligns with community values.

Who You Are & What You Bring:

You are an experienced nurse and natural leader who balances clinical knowledge with compassion. You see systems through both a data-driven and human-centered lens — understanding that behind every referral is a person, a family, and a story.

• Current WA State RN License and (3) years of leadership experience in a healthcare setting -OR- Current WA State LPN License and (5) years of leadership experience in a healthcare setting.
• Proficiency with Microsoft Office Suite and Electronic Health Record (EHR) systems.
• Experience in referral coordination, case management, or utilization review preferred.
• Strong leadership and mentorship skills.
• Excellent communication and problem-solving abilities.

Why PTHA?

We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning.

• Work in a mission-driven, accredited organization
• Serve a close-knit patient population in an urban reservation setting
• Enjoy opportunities for professional development and training
• Make a meaningful difference every day in the lives of families and community members.

Perks of the Role:

• Meaningful Mission – Contribute to the financial wellness of a tribally operated health organization dedicated to serving the Indigenous community
• Competitive Compensation – Receive a fair salary that reflects your expertise and the impact of your work
• Supportive Team Culture – Join a collaborative and inclusive environment where respect and ethics are core values
• Cultural Enrichment – Work in an organization that values and integrates Indigenous traditions, community care, and cultural sensitivity
• Stability & Impact – Be part of a long-standing, accredited institution that plays a vital role in community health and development

PTHA Employee Benefits:

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (2) years of service
• Life and AD&D insurance coverage
• Have student loans? PTHA is an approved loan repayment site for various student loan programs

Bring your expertise, your empathy, and your leadership to a place where they matter most.

Apply today and help shape the future of Indigenous healthcare. 

In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.