Abercrombie & Fitch - 全职品牌代表 (Brand Representative Lead), Suzhou Center

Abercrombie & Fitch Co. is a global, digitally led omni channel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. 

FOLLOW US ON INSTAGRAM @LIFEATANF 

关于我们 

Abercrombie & Fitch Co. 是一家全球领先的全渠道专业零售商，专注于为儿童至千禧一代提供服饰及配饰，并根据他们的生活方式需求精选产品组合。 

公司旗下拥有多个品牌，包括Abercrombie & Fitch、YPB、abercrombie kids、Hollister和Gilly Hicks，每个品牌均致力于提供品质、舒适卓越的产品，助力全球顾客探索并成为真正的自己。Abercrombie & Fitch Co. 在北美、欧洲、亚洲和中东地区经营超过750家门店，并运营电商平台abercrombie.com、abercrombiekids.com和hollisterco.com。 

在Abercrombie & Fitch Co.，我们以目标为导向，并始终以人为本。 

The Brand Representative Lead provides great customer service by anticipating and responding to customer’s needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. They engage customers in a genuine way to drive sales and provide an exciting, fast and easy store experience. Executes necessary operational functions in the event that a manager is not present. 

Brand Representative Leads are required to work most Saturdays and some Sundays, during the weeks of peak holidays seasons and need to have open availability that supports the needs of the business 

职位描述 

全职品牌代表通过预判并响应顾客需求，提供卓越的顾客服务。该职位需由外向时尚、乐于助人者担任。其需始终保持亲切温暖的待客状态，展现对卖场环境的敏锐把控力；通过真诚清晰的沟通主动开启对话，与客户建立联结，始终将顾客置于首位。以真诚互动推动销售，为顾客打造令人兴奋、快捷顺畅的门店体验，并在经理缺席时执行必要的运营职能。 

 
全职品牌代表需在重要节假日期间（如销售旺季）保证绝大多数周六和部分周日在岗，并保持弹性工作时间以配合业务需求。 

What You’ll Do 

• Customer Experience 
• Store Presentation and Sales Floor 
• Communication 
• Asset Protection and Shrink 
• Policies and Procedures 
• Training and Development 

工作职责 

• 顾客体验 
• 店面陈列与销售区域整理 
• 沟通交流 
• 资产保护与损耗控制 
• 政策与流程执行 
• 培训与发展 

• Adaptability / Flexibility 
• Applied Learning 
• Attention to Detail 
• Multi-Tasking 
• Work Ethic 

职位要求 

• 适应力强 / 灵活应变 

• 学习能力强 

• 注重细节 

• 擅长多任务处理 

• 良好的职业道德 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! 

• Additional pay on statutory holidays 
• Merchandise Discount  
• Flexible Schedule 
• Opportunities for Career Advancement 
• Opportunity to Become a Brand Affiliate 
• Training and Development 
• A Global Team of People Who'll Celebrate you for Being YOU 

Abercrombie & Fitch Co. is an Equal Opportunity employer 

福利待遇 
作为Abercrombie & Fitch Co.（A&F Co.）的一员，您将有机会参与多种福利计划，这些计划旨在契合您的生活方式。A&F致力于提供简单、有竞争力且全面的福利，以符合公司文化和价值观，但最重要的是——符合您的需求！ 

• 法定节假日额外薪资 

• 员工商品折扣 

• 弹性工作时间 

• 职业发展机会 

• 品牌推广合作计划 

• 培训与发展支持 

• 包容的全球团队 

Abercrombie & Fitch Co. 坚持平等就业机会原则