Program Manager - South Bend

Description

POSITION SUMMARY: 

Under the supervision of the Regional Program Manager, the Program Manager will provide leadership and oversight to the TeenWorks Summer and Pro Programs serving South Bend and St. Joseph County. The Program Manager is responsible for program planning and implementation, including the recruitment, training, and management of TeenWorks participants, as well as ongoing program development.  

RESPONSIBILITIES: 

This is the inaugural year for TeenWorks in South Bend. As such, program implementation will be scaffolded with the Summer Program launching in 2026 and the Pro Program being developed in 2026 for a Fall 2027 launch. 

Summer (6-week youth employment program) -- 2026 and beyond

1. Form annual Action Plan following the annual program timeline 
2. Secure worksite partners and all event venues for summer 
3. Recruit and hire summer staff, ensure quality training and supervision of summer staff 
4. Strategize and manage student recruitment, interviews, and hiring 
5. Secure necessary transportation; Manage summer vehicle maintenance schedule, vehicle rental agreements terms, and delivery and return of vehicles 
6. Organize and oversee all Professional Development days and program events  
7. Coordinate stakeholder/worksite visits and lead all post-program debriefs 

Pro (year-round post-secondary readiness program) -- 2027 and beyond

1. Provide guidance to teens regarding their postsecondary and career goals through the completion of Post-Secondary Success Plans for all participants on assigned caseload 
2. Oversee personal caseload’s completion of program benchmarks 
3. Meet with participants, at minimum once per month 
4. Engage parents and relevant stakeholders in the post-secondary planning process 
5. Implement professional development sessions for TeenWorks participants 
6. Maintain positive relationships with teen participants and community partners 

Operations and Administration 

1. Develop and maintain partnerships with community organizations, educational institutions, and businesses 
2. Utilize case management software (Salesforce) for the purpose of data collection and outcomes tracking 
3. Contribute to program and general organization meetings 
4. Special projects as assigned 

SUCCESS INDICATORS: 

1. Effectively deliver on program and personal metrics as indicated by the TeenWorks Logic Model and Strategic Plan 
2. Meet deadlines as outlined in annual Action Plan and program timeline 
3. Demonstrating core competencies: Including: Clear oral and written communication; Strong attention to detail; Highly organized; High level of initiative and follow-through on commitments; Maintain professional composure when working under pressure and handling surprises; Build relationships and foster trust 

WORKING CONDITIONS 

• Work from home and at company office as dictated by business priorities 
• Some weekend and evening work required 
• Work hours during the 6-week program align with program hours of 7am-3pm 
• Extensive computer work 
• Travel to Indianapolis, Anderson, and/or Ft. Wayne for program planning, partner meetings, staff meetings, etc. 

QUALIFICATIONS 

• Associate’s Degree (preferably with at least 2 years of experience working in nonprofit programs or education) 
• Must pass a drug screen and criminal background check 
• Proficiency in Microsoft Office Suite  
• Prior success planning and executing events 
• Valid driver’s license and acceptable driving record  
• Must be able to walk, stand and lift up to 30lbs