Medical Assistant - HQ Clinical Support

Description

Job Title: Medical Assistant – HQ Clinical Support

Department: Nursing / Medical Operations 

Location: Limitless Male Headquarters 

Reports To: Director of Nursing & Medical Compliance  

Role Purpose 

The HQ-Based Medical Assistant plays a critical role in delivering The Limitless Way Patient Experience, ensuring Performance Meets Care through centralized clinical support. This role enhances clinical excellence, efficiency, and patient confidence by supporting prescription workflows, patient communication, training initiatives, and clinic staffing needs across all locations. 

This position exists to elevate consistency, safety, and quality while empowering clinics to deliver exceptional men’s health care. 

Core Responsibilities

Centralized Prescription Ordering (Excellence & Expertise)

• Manage centralized prescription ordering in RXNT with accuracy and attention to detail 
• Ensure correct medication, dosage, pharmacy selection, and documentation 
• Support controlled substance compliance and medication safety standards 
• Proactively identify and resolve prescription discrepancies before patient impact 

Dropship Patient Support (Empowerment & Empathy) 

• Contact dropship patients to provide clear education on prescriptions, medication dosage changes, and provider recommendations.  
• Use simple, direct, and reassuring language to build patient confidence 
• Ensure no patient feels lost, overlooked, or uninformed 

Training & Education Support (Expertise & Excellence) 

• Assist with development, coordination, and reinforcement of clinical training 
• Support onboarding and ongoing education for MSSs, Providers, and PRCs 
• Promote consistent clinical workflows and best practices system-wide 

Clinic Coverage & Operational Support (Efficiency & Unity) 

• Assist with MSS and Provider coverage coordination as needed 
• Provide HQ-based support to minimize clinic disruption and maintain continuity of care 
• Collaborate closely with nursing leadership, operations, and clinic teams 

How This Role Lives The Limitless Way

• Excellence: Delivers reliable, accurate clinical support that exceeds expectations 
• Empowerment: Helps patients and clinic teams feel informed, confident, and supported 
• Expertise: Demonstrates strong clinical knowledge and professionalism in all interactions 
• Efficiency: Streamlines workflows to reduce delays, rework, and clinic burden 
• Empathy: Communicates with respect, patience, and understanding in every interaction 

Expectations & Values Alignment

• Take ownership of assigned responsibilities to ensure seamless patient and clinic experiences 
• Communicate proactively, clearly, and professionally 
• Collaborate with unity of purpose across departments 
• Uphold Limitless Male standards for safety, quality, and patient-first care 

Requirements

Qualifications 

• Certified or Registered Medical Assistant (preferred) 
• Experience with prescription workflows and EMR systems (RXNT preferred) 
• Strong communication, organization, and problem-solving skills 
• Ability to work independently while supporting multiple clinics 

Limitless Male Commitment

Every team member at Limitless Male Medical Clinic is expected to deliver care that empowers, respects, and exceeds expectations—because The Limitless Way is where Performance meets care.

BENEFITS:

At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer: 

• Competitive salaries and benefits 
• Opportunities for growth and development 
• PTO accrual 
• Health, Vision, and Dental Available with HSA & FSA options 
• Employee appreciation and recognition 
• 401K option 
• Limitless male clothing discounts 
• Company paid LTD & employee life?insurance 
• Employee discounts on treatments, supplements and products