Customer Support Specialist

Description

What we do

Bridges EXP helps schools and health systems manage clinical placements and onboarding. Our client support team is the front line—answering calls, emails, and chats; guiding users through workflows; troubleshooting access and data issues; and documenting each case in our CRM for clear follow through.

Role summary

As a Bridges EXP Specialist, you’ll maintain business relationships with organizations that use our platform and services—enterprise businesses, higher education programs, and hospital/health care providers. You’ll create and manage service orders/contracts, shepherd clients through onboarding and implementation, and ensure they get full value from the platform. Your work directly maximizes adoption and effective use of Bridges EXP products and services.

What you’ll do

•   Lead educational webinars and conduct client assessments to optimize use of our services. 
•   Provide frontline support via phone, email, and chat, resolving platform, access, configuration, and data issues with clear case documentation. 
•   Maintain proactive, positive communication and build strong internal and external relationships. 
•   Maintain regular touchpoints with assigned accounts—including check ins, usage reviews, and action plans—to drive adoption and reduce repeat issues. 
•   Ability to deescalate client concerns with product keep clients informed through resolution. 

Requirements

Experience: 6–12 months in a call center or customer facing role with similar responsibilities. 

Skills: Excellent communicator, detail oriented, motivated, and able to multitask effectively. 

Characteristics: Clear, concise communicator with a positive attitude and strong team orientation.

About Us

We’re not new here, but our way of thinking is. Bridges EXP is a data-management company that empowers people and organizations to use their data to reach their goals. We design innovative technology solutions for the complex problems that businesses, schools, and healthcare institutions face today. We are committed to helping individuals along their transition to and through professional life, and with that, to celebrating individuals as they forge their own, unique paths forward. We champion the individual and what makes each person unique. 

Benefits of Being a Bridges EXP Team Member

• Paid training
• Full medical/dental/vision coverage
• Tenure-based PTO accrual
• Life insurance/long- and short-term disability coverage
• Paid community volunteer opportunities
• Paid holidays
• 401K with 6% matching
• Employee referral bonus with no cap
• Cross-training opportunities
• Fully remote work environment

Bridges EXP is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.