Clinical Information Director

Description

JOB SUMMARY:

The CID works directly with the CEO and Development Officer with Data Analytics and Insights. This role is responsible for the analysis of clinical information to identify aggregated clinical care outcomes. This includes aggregated clinical performance, adherence to programs, as well as programmatic cost, profit margin and capitation modeling. Working under the direction of the CEO, this position will identify and drive the creation of scalable, automated reporting solutions, partner with clinical and executive leaders, guide strategy, drive engagement and adoption, and champion a culture of data-driven decision-making that delivers measurable value across the organization. 

GENERAL REQUIREMENTS: 

• Performs all job responsibilities in alignment with the mission and vision of the organization. 
• Performs other duties as required and completes all job functions as per departmental policies and procedures. 
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). 
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. 
• Wears protective clothing and equipment as appropriate. 

GENERAL SKILLS: 

• Ability to communicate in English, both verbally and in writing. 
• Additional languages preferred. 
• Strong written and verbal skills.
• Basic Computer Skills

WORKING CONDITIONS: 

• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. 
• May be exposed to high noise levels and bright lights. 
• May be exposed to limited hazardous substances or body fluids, or infectious organisms. 
• May be required to change from one task to another or different nature without loss of efficiency or composure. 
• Periods of high stress and fluctuating workloads may occur. 
• May be scheduled as needed including overtime. 

PHYSICAL REQUIRMENTS & DEMANDS: 

• Have near normal hearing: Hear alarms/telephone/normal speaking voice. 
• Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors. 
• Have good manual dexterity. 
• Have good eye-hand foot coordination. 
• Ability to perform repetitive tasks/motion. 
• Continuously within shift (67-100%): Standing, Walking. 
• Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, Lift/carry up to 20lbs, Lift/carry greater than 20 lbs. with assistance. 
• Occasionally within shift (1-33%): Sitting, Climbing, Twist at waist, Lift/Carry  greater than 50 lbs. with assistance, Reaching above shoulder. 

MISSION STATEMENT: 

QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis and treatment. 

JOB SPECIFIC COMPETENCIES:

Clinical Analytics & Program Leadership

• Spearhead the development, adoption, and continuous improvement of clinical analytics products and programs.
• Align analytics program roadmaps with key stakeholders, medical directors, and subject matter experts (SMEs) to ensure clinical and business relevance.
• Communicate value stories and outcomes to internal and external stakeholders, including the C-suite, using data-driven presentations.
• Lead marketing strategy based on data analytics and insights.

Strategic Data Insights & Reporting

• Lead the hands-on design and delivery of automated, scalable dashboards and reporting frameworks using SQL and Power BI.
• Translate complex clinical and operational data into actionable insights that drive program effectiveness and business growth.
• Oversee the creation of custom reporting solutions and tools to meet the evolving needs of diverse user groups.

Cross-Functional Team Leadership

• Manage and mentor high-performing analytics, reporting, and development teams, fostering collaboration and continuous learning.
• Guide cross-unit and cross-functional initiatives to enhance program impact and efficiency.
• Lead training initiatives on data structures, extraction, and analytics best practices.

Stakeholder Engagement & Value Communication

• Build and maintain strong relationships with clinicians, medical directors, program leaders, and customers.
• Present insights and program outcomes to clients and executive audiences, tailoring communication to drive adoption and impact.
• Collaborate on strategic planning, process improvement, and visioning for analytics across the enterprise.
• Assist with marketing plan and strategy based on program results.

PROFESSIONAL REQUIREMENTS: 

• Follows Code of Conduct policy.
• Adheres to dress code; appearance is neat and clean. 
• Completes annual educational requirements. 
• Maintains regulatory requirements. 
• Maintains patient confidentiality at all times. 
• Reports to work on time and as scheduled; completes work within designated time. 
• Wears identification when on duty; uses computerized time clock system correctly. 
• Completes in-services and returns in a timely fashion. 
• Attends annual review and/or skills fair and department in-services, as scheduled. 
• Attempts to end conversations and other interactions in a positive manner; leaves others with a good impression of the Hospital Authority of Miller County and its employees. 
• Complies with all organizational policies regarding ethical business practices. 
• Communicates the mission statement of the organization.

GUEST RELATIONS STANDARDS: 

(All guest relation violations are subject to disciplinary action up to and including termination):

• Always treat others in a friendly, helpful manner. 
• Refers co-workers to proper sources when unable to provide an answer. 
• Interacts with others in a professional and friendly manner. 
• Takes interest in others and always gives full cooperation to fellow workers. 
• Always maintains an open line of communication with other departments. 
• Thoroughly familiar with the hospital and the services it offers. 

OTHER: 

• Responsibility to Report: It is the responsibility of every employee of HAMC to comply with federal, state and local laws and regulations, as well as, HAMC Policies and Procedures. Every employee is help accountable to participate in, comply with and report concerns to his or her supervisor or the Compliance Officer if illegal or unethical behavior is suspected. 
• As an employee of HAMC, you have been granted user access to applicable ePHI systems based on your position. This user or role-based access is intended to give you the minimum necessary access to perform your job function(s) only and should be used only as applicable. 

OTHER DUITIES: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Requirements

 EDUCATION, CREDENTIALS & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in data management or related field required.
• A minimum of 5 year’s experience in healthcare analytics and business intelligence required.
• A minimum of 5 year’s experience in a leadership role preferred.
• Proven ability to build automated, scalable reporting solutions.
• Demonstrated success in clinical program development and analytics product adoption.
• Strong background in project management, program development, and cross-functional team leadership.
• Experience with software development and custom reporting tool design.
• Strategic planning, budgeting, and cost analysis experience.
• Familiarity with process improvement and leading change initiatives.
• Experience in training and developing analytics teams.