Regional Director, Operations

Description

The Regional Director, Operations (RDO) oversees and optimizes day-to-day operations of multiple ophthalmology practice locations within the region driving successful results. The RDO is responsible for achieving operational excellence, ensuring compliance with healthcare regulations, maximizing patient care and satisfaction, and fostering a collaborative and high-performance culture across all sites. The RDO partners closely with clinical teams, executive leadership, and support teams to drive operational improvements that enhance patient care, team member engagement, and business growth.

ESSENTIAL JOB FUNCTIONS

Operational Leadership:

• Oversee the operations of multiple ophthalmology practices within the assigned region.
• Develop and implement operational strategies that align with corporate goals, improve efficiencies, and ensure consistent, high-quality patient experiences.
• Drive standardization of processes, policies, and procedures across all practice locations to enhance productivity and compliance.

Financial Management:

• Develop and manage the regional budget, including revenue targets, expense control, and profitability analysis.
• Monitor and analyze financial performance metrics, identifying opportunities for growth and cost containment.
• Work with local and corporate finance teams to manage billing processes, revenue cycle, and reimbursement rates, ensuring practices meet financial goals.

Leadership and Development:

• Lead, mentor, and develop Practice Leaders and their teams to ensure effective practice management, Team Member engagement, and retention.
• Conduct performance evaluations, set goals, and provide professional development opportunities to support growth.
• Foster a culture of teamwork, accountability, and patient-centric care across practices.

Regulatory Compliance:

• Ensure all practices comply with state, federal, and industry regulations, including HIPAA, OSHA, and other healthcare-specific standards.
• Work closely with the compliance team to implement and monitor policies and procedures that promote safety, quality, and regulatory adherence.

Patient Experience:

• Champion initiatives to improve patient satisfaction and experience, addressing any service or care quality issues proactively.
• Analyze patient feedback, implement corrective actions where necessary, and continually work to exceed patient expectations.

Growth and Expansion:

• Identify opportunities for practice growth, including expansion into new markets, strategic partnerships, or adding new service lines.
• Partner with the business development team to assess potential acquisitions or mergers.
• Collaborate with all support teams to facilitate smooth transitions into the region.

Reporting and Analytics:

• Provide analysis of data to identify trends, measure success, and drive decision-making.
• Present regular performance updates to executive leadership, outlining achievements, challenges, and proposed improvements.

ADDITIONAL FUNCTIONS

• All other duties as assigned

Requirements

QUALIFICATIONS

Education: 

• Bachelors Degree from an accredited, 4-year institution, ideally with a focus in a business related field. (Experience could be used in place of this requirement)

Experience: 

• 8 years in a leadership role developing team members.
• 2 years in a leadership role managing multiple locations.

License/Certification: 

• None

Knowledge:

• Strong knowledge of healthcare regulations, billing practices, and the revenue cycle within the healthcare industry.
• Knowledge of economic and accounting principles and practices, and the analysis of financial data.
• Knowledge of computer software and applications related to the work. 
• Knowledge of principles and methods for promoting services including marketing strategy and tactics.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. 

Skills: 

• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Active Learning - understanding the implications of new information for both current and future problem-solving and decision-making.
• Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Persuasion - Persuading others to change their minds or behavior.

Abilities: 

• Deductive Reasoning - the ability to apply general rules to specific problems to produce answers that make sense.
• Written Comprehension - the ability to read and understand information and ideas presented in writing.
• Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

PHYSICAL REQUIREMENTS

Physical Demands: 

• Lift 10lbs
• Sit for extended periods of time (+4 hours)
• Walk for extended periods of time (+4 hours)

Work Environment: 

• Variable between office and medical practice environments

Exposure Risk: 

• Low