Emotional Wellness Receptionist

Description

Washington, DC | On-Site | $21.63 - $24.03 per hour | Washington Post Top Workplace (8x Winner)   

Community of Hope is seeking a Emotional Wellness Receptionist to help ensure smooth patient flow at the front desk and overall positive experience for all patients when visiting or calling COH.  This position is located at our Conway Health and Resource Center in SW, Washington, DC. 

Our Approach and Values 

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.   

We embrace diversity, welcome all voices, and treat everyone with respect and compassion. 

We lead and advocate for changes to make systems more equitable. 

We strive for excellence and value integrity in all that we do. 

What You'll Do

•  Greets patients in a polite and professional manner on the telephone and in person. 
• Answers and screens all telephone calls daily while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within 1 business day.  
• Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account. 
• Verifies patients’ insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.
• Refers patients to Enrollment Assister for insurance or sliding fee scale enrollment.
• Monitors and responds in a timely manner to patient voicemails daily or as assigned.  Monitors and responds to telephone encounter queue daily or as assigned.  Monitors actions queue and calls patients to schedule follow-up appointments daily or as assigned.
• Collects payments for visits, logs payments in eClinicalWorks and issues receipts to the patient.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available.
• Performs other duties as assigned by supervisor.

Requirements

Must-Haves

• High School Diploma/GED.
• Strong customer service skills.
• Strong organizational skills and commitment to working in a professional environment.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet).
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to travel to work at other sites as needed.
• Proof of required vaccinations is required.  COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

Nice-To-Haves

• Experience with Electronic Medical Record. Experience with eClinicalworks.
• Minimum of one year experience as a Medical Receptionist or Emotional Wellness Receptionist.
• Bilingual in English and Spanish/Amharic.

Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000+ medical visits
• 6,300+ dental visits
• 17,000+ emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.