Bookkeeper

Description

Who We Are:

The First State Bank has remained committed to serving communities and customers for over 65 years. We pride ourselves in providing desired innovative products while continuing to deliver service consistent with our motto – “Friendliest Bank Anywhere”. With this as our foundation, FSB has grown to include fourteen full-service branches along with two loan production offices primarily situated in southeast Texas. Our vision for growth is cemented in staying true to our roots while continuing to add highly motivated, qualified individuals to our already talented team. 

Job Summary

The primary duties for this position are centered around debit cards, research, and a strict adherence to Regulation E. This individual will largely be responsible for the timely, accurate completion of customer disputes and rectifying customer errors. Our bookkeeping staff also support frontline staff at each location with procedural and accounting errors as they occur. 

Duties and Responsibilities:

· Monitor and prevent card fraud by accurately recording fraudulent transactions and trends through our Card Fraud Detection System and our specialized risk analyst 

· Research and investigate debit card transactions to resolve cardholder issues

· Resolve and adjust customer account discrepancies by processing adjustments through the Federal Reserve and/or other correspondent banks

· Provide error resolution for account holders through the processing of debit card disputes and submission of disputed transactions to the Visa Network

· Act as a resource to branch locations for the processing of stop payments, unauthorized transactions, forgeries, policy and procedural guidance

· Process legal directives such as levies, freezes, reclamations and account liens  

· Distribute information for account verification to Social Security and Health and Human Services via their designated portals

· Maintain dormant and inactive accounts in accordance with the state of Texas’ unclaimed property reporting statutes

· Be committed to obtaining knowledge in all bookkeeping roles to serve as a backup to all designated duties including, but not limited to, wire and ACH verification, processing of customer exception items, and fulfilling cash order requests

· Perform secondary duties as assigned

Requirements

 Education, skills, and other requirements:

· Associate’s or Bachelor’s degree preferred

· 2+ years with education or 6+ years of commensurate experience

· Experience with Microsoft Office and other banking software highly preferred

· Proven mentoring and leadership skills

· High attention to detail and accuracy

· Rapid assimilation to new ideas and concepts

· Effective and clear communicator 

· Ability to thrive independently and in a team environment. 

EOE/Veterans/Disability