CASE MANAGER

Description

POSITION SUMMARY 

The Case Manager (CM) should be someone who takes initiative, can multi-task, and is able to manage a large caseload. The CM provides assessments, assignments, and accountability to guests and participants in our facilities and programs. 

RESPONSIBILITIES 

• Maintains the relationships necessary in community and across DRM to ensure DRM’s case management efforts reflect a real-time understanding of broader re-housing efforts, availability, requirements, and protocols.  
• Demonstrates respect, cultural competence, and knowledge of trauma-informed care in interactions with participants, staff, and other community providers. 
• Develops a case plan with individualized goals based on individual needs and facility/program requirements.  
• Identifies action steps necessary to achieve goals, and monitors progress through scheduled follow up meetings. 
• Maintains professional best practices in areas of document storage, confidentiality and professional ethics when dealing with participants and sensitive information. 
• Regularly updates all case planning records, including 22 Things, case notes and case plans in SCRIBE including uploading vital documents and ROIs. 
• Documents all meetings, referrals, and services in SCRIBE and utilizes the appropriate templates.   
• Provides SCRIBE reports, spreadsheets and statistics as requested. 
• Engages in ongoing training as assigned by the direct supervisor and leadership team. 
• Seeks to develop a continuing knowledge of the field, what services are provided in the community, and establishing communication with those entities. 
• Collaborates with other DRM personnel regarding participant evaluation, goals and continuity of care. 
• Facilitates Community Provider visits with participants as assigned, including signing up participants to meet with Community Providers and documenting communications.  
• Upholds all residential and DRM program policies and written agreements. 
• Monitors, schedules, and conducts case planning meetings to make sure a maximum number of appointments are offered. 
• Documents all meetings and required services in HMIS/Clarity and maintains participant records, including uploading vital documents and ROIs. 
• Attend and engage in weekly and monthly meetings as assigned. 
• Collaborates, communicates, and advocates with service providers in the government, medical, mental health, housing, benefits acquisition, employment, legal, and veterans, etc. fields to aid participants toward a successful transition into long-term programs or sustainable housing. 
• Other duties as assigned by direct supervisor or leadership team. 

WORKING CONDITIONS 

• Occasional lifting up to 35 lbs., bending, and climbing stairs. 
• Working with individuals who are experiencing homelessness, addiction, mental illness, and a myriad of other issues related to homeless populations.  
• Possible exposure to communicable diseases. 

Requirements

MINIMUM QUALIFICATIONS 

• Bachelor’s degree OR two years of related work experience required.   
• A combination of education and experience may be substituted. 
• Colorado Certified Addictions Specialist (CAS) certification or equivalent preferred. 
• Active Driver’s License as a limited amount of work-related travel may be required. 
• Ability to obtain and maintain CPR certification within 90 days of hire. 
• Must be a Christian holding to the beliefs set forth in the Denver Rescue Mission Statement of Faith, expressed by a personal testimony and Christian conduct. 
• Excellent verbal and written communication skills, and responsiveness to communication. 
• Ability to resolve conflict professionally and respectfully while maintaining composure under pressure. 
• Strong working knowledge of Windows software applications and ability to learn SCRIBE and Clarity systems. 
• Ability to follow highly detailed workflows.  
• Willingness to possibly work weekends and travel between locations. 

  BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide 

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.