Supervisor, Hospitality

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of&nbsp;enabling human life on Mars.</p></div><p><strong><span data-preserver-spaces="true">SUPERVISOR, HOSPITALITY&nbsp;</span></strong></p> <p><span data-preserver-spaces="true">The SpaceX Hospitality team serves all employees, customers, government partners, potential clients, and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Supervisor supports the direction and management of the organization's food/beverage operations and is directly responsible for the quality of service throughout one or more of our food service outlets/catering locations. This role assists in developing and implementing effective customer service strategies and training programs. Duties include, but are not limited to, coordinating service operations; monitoring, positioning, and motivating staff; ensuring excellent customer service; engaging with customers; hiring, onboarding, and developing talent; maintaining team compliance with mandatory trainings; handling scheduling and payroll; and setting up/upholding customer service principles. Additionally, maintaining food safety and sanitation standards is of utmost importance and necessary to protect the health of all served individuals, comply with regulations, and uphold the organization's commitment to excellence. The Hospitality Supervisor supports SpaceX's mission by overseeing day-to-day hospitality functions and providing quality food/beverage options. This creates exemplary, professional, and welcoming service environments that enhance productivity and morale.&nbsp;</span></p> <p><strong><span data-preserver-spaces="true">RESPONSIBILITIES:</span></strong></p> <ul> <li><span data-preserver-spaces="true">Set and enforce standards for hospitality operations and guest interactions</span></li> <li><span data-preserver-spaces="true">Support conceptualization and implementation of new services, offerings, and training programs</span></li> <li><span data-preserver-spaces="true">Oversee day-to-day operations through one or more food service outlets/catering locations</span></li> <li><span data-preserver-spaces="true">Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation</span></li> <li><span data-preserver-spaces="true">Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests</span></li> <li><span data-preserver-spaces="true">Enforce food safety practices and maintain clean, safe workstations</span></li> <li><span data-preserver-spaces="true">Coordinate and enhance team time management</span></li> <li><span data-preserver-spaces="true">Train staff on customer service expectations, menu knowledge, allergens, and nutritional awareness; create and maintain in-person and online training materials</span></li> <li><span data-preserver-spaces="true">Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed</span></li> <li><span data-preserver-spaces="true">Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks</span></li> <li><span data-preserver-spaces="true">Communicate with vendors for orders, deliveries, and product quality issues</span></li> </ul> <p><strong><span data-preserver-spaces="true">BASIC QUALIFICATIONS:</span></strong></p> <ul> <li><span data-preserver-spaces="true">High school diploma or equivalency certificate&nbsp;</span></li> <li><span data-preserver-spaces="true">6+ years of food service industry experience</span></li> <li><span data-preserver-spaces="true">2+ years of leadership experience&nbsp;</span></li> </ul> <p><strong><span data-preserver-spaces="true">PREFERRED SKILLS AND EXPERIENCE:</span></strong></p> <ul> <li><span data-preserver-spaces="true">5+ years of leadership experience within the food service industry&nbsp;</span></li> <li><span data-preserver-spaces="true">Experience opening new operations and/or creating operations procedures from the ground up</span></li> <li><span data-preserver-spaces="true">Experience managing a team in fine dining, upscale, casual, and quick service restaurants</span></li> <li><span data-preserver-spaces="true">Excellent interpersonal, oral, and written communication skills&nbsp;</span></li> <li><span data-preserver-spaces="true">Excellent time management skills&nbsp;</span></li> <li><span data-preserver-spaces="true">Excellent understanding of food safety and sanitation practices</span></li> <li><span data-preserver-spaces="true">Excellent knowledge of food service systems, ordering, and inventory</span></li> <li><span data-preserver-spaces="true">Advanced computer skills, including Microsoft Office</span></li> <li><span data-preserver-spaces="true">Advanced expertise in allergen identification and dietary restrictions</span></li> <li><span data-preserver-spaces="true">Advanced understanding of beverage service, including beer, wine, and spirits</span></li> <li><span data-preserver-spaces="true">High level of professionalism</span></li> <li><span data-preserver-spaces="true">Experience in a corporate environment</span></li> <li><span data-preserver-spaces="true">Proficient knowledge of HR best practices</span></li> <li><span data-preserver-spaces="true">Experience leading groups in large team settings of 10 or more staff members</span></li> <li><span data-preserver-spaces="true">Adaptability, problem-solving skills, and extreme attention to detail</span></li> <li><span data-preserver-spaces="true">Team player with the ability to collaborate effectively, including but not limited to training of incoming team members </span></li> <li><span data-preserver-spaces="true">Ability to work gracefully under pressure&nbsp;</span></li> </ul> <p><strong><span data-preserver-spaces="true">ADDITIONAL REQUIREMENTS:&nbsp;</span></strong></p> <ul> <li>Must be able to work all shifts and available for extended hours, weekends and holiday as needed</li> <li>Must participate in internal leadership and development training</li> <li>Valid Texas Food Handler and TABC Certification or willingness to obtain them before employment</li> <li>Must have or be able to obtain manager level food safety certification</li> <li>Stand: Up to 6 hours per day</li> <li>Sit: Up to 3 hours per day</li> <li>Push/Pull: Up to 50lbs. (unassisted) 1-2 hours per day</li> <li>Overhead reach: Up to 1 hour per day</li> <li>Walk: Up to 3 hours per day</li> <li>Lift/Carry: Up to 25lbs. (unassisted) 1-2 hours per day</li> <li>Climb (ladder/stairs): Up to 1 hour per day</li> <li>Kneel/Crouch: Up to 1 hour per day</li> <li>Upper body twist: Up to 1 hour per day</li> <li>Ability to work in temperatures over 80 degrees up to 1 hour per day</li> <li>Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review</li> </ul><div class="content-conclusion"><p><strong>ITAR REQUIREMENTS:</strong></p> <ul> <li>To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR <a href="https://www.pmddtc.state.gov/?id=ddtc_kb_article_page&amp;sys_id=24d528fddbfc930044f9ff621f961987">here</a>. &nbsp;</li> </ul> <p>SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.</p> <p>Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to&nbsp;<a href="mailto:EEOCompliance@spacex.com">EEOCompliance@spacex.com</a><em>.&nbsp;</em></p></div>