Logistics Operations Specialist (Rider Compliance)

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are seeking a highly analytical and strategic Rider Compliance Specialist to join the Functional Regional Logistics team. This role will be responsible for managing rider compliance topics within a wide portfolio of the markets driving customer experience and reducing operational costs.

The successful candidate will work cross-functionally with local, regional and product teams to find the gaps and optimize our current rider compliance model. Key responsibilities include owning compliance related KPIs, optimising the product setup, utilizing data analytics for decision-making, and coordinating with local and regional stakeholders to manage service and performance levels of the rider fleet. 

Responsibilities:

• KPI Ownership: You will manage and track (KPIs) related to rider compliance, service quality, and performance levels.

• Framework Optimization: Continuously improve the rider compliance framework by managing product configurations and developing effective manual solutions.

• Strategic Decision Making: Use analytics and data tools to guide strategic decisions and optimize rider compliance mechanics.

• Stakeholder Collaboration: Coordinate with local, regional, and global teams to ensure alignment and effective execution.

• Operational Support: Provide timely support and technical expertise to local teams, ensuring smooth field operations.

• Data analysis: Deriving insights from existing data analytics solutions such as Looker, Tableau and Google Big Query

• 2 - 4 years of experience in operations or rider logistics preferably in the eCommerce field

• Excellent project management skills with proven experience working with cross-functional teams 

• Excellent analytical skills with the ability to assess performance and service level of delivery couriers, identify trends, and optimize for better results.

• Excellent communication (fluency in English) and interpersonal skills, with the ability to effectively communicate with regional internal & external stakeholders across APAC, EU and Turkey.

• Data analytics: Intermediate or advanced skills in Data analytics (Excel, Looker) and data usage for decision making. SQL skills will be a strong advantage.

• Strong interest in ecommerce platforms and logistics operations.

• A few reasons you’ll love working with us:
• Mobile plan + support for your next phone
• Discounted gym membership (yes, we’ve got your back—literally)
• Help with your public transport costs
• Private health & travel insurance
• Competitive pension plan
• 5 weeks of vacation
• foodora Pro subscription (bring on the delivery perks!)
• Access to LinkedIn Learning for leveling up your skills
• Awesome AW’s and (pink) parties!