Cash Office Responsible, 39h

As the Cash Office Responsible, you play a crucial role in ensuring that our back-of-house and cash office are both organised and finely tuned for optimal performance. By maintaining high standards and implementation of correction routines, you directly contribute to elevating both direct and indirect customer-service experiences. Your partnership with the management team is key to boosting profitability through smart logistics and efficient store operations. Together, we're not just running a store, but crafting an engaging and profitable store experience. 

Key Responsibilities: 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Opening and closing the store and supporting the other members of the management team when required 
• Processing and banking daily sales 
• Inputting payroll 
• Taking ownership of the store audit result and training others on store operations 
• Receiving and processing deliveries 
• Overseeing store operations 
• Replenishment 
• Being a brand ambassador and providing the best experience for our customers 

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service. 
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules. 
• Action-oriented: Proactive and driven to take initiative and get things done. 
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives. 
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop. 
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers. 
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends. 
• Previous experience in retail has given you a good understanding of store operations and customer service best practices. 
• English language skills  

Preferable but not mandatory 

• Experience handling administrative tasks such as cash handling, scheduling, and filing  
• Team leadership: Some experience in organising and guiding teams—ideally in a retail setting—to deliver great service and complete tasks efficiently. 

This is a full-time position with a contract of 39 hours per week. Please apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page. 

Benefits:  

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.  

Inclusion & Diversity   

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve. 

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.