Account Manager I

Description

At Systems Engineering, our mission is to enable exceptional outcomes for our clients, employees, and the community. 

We are seeking a full-time Account Manager to join our highly skilled team of IT Sales professionals. Our Account Managers play a pivotal role in enhancing the client experience and serve as trusted advisors for our Managed Services clients. This role is responsible for maintaining ongoing business relationships, identifying clients’ business problems that can be solved with Systems Engineering’s services, and collaborating cross-functionally to resolve issues. 

We are looking for a client-focused problem-solver who thrives on delivering high quality and timely solutions through a combination of technical knowledge, communication skills, and business acumen to effectively manage relationships.

Responsibilities:  

• Own client relationships by serving as the primary point of contact and trusted advisor, ensuring satisfaction and proactive issue resolution. 
• Translate technical insights into clear, actionable updates for non-technical stakeholders, including business value, service performance, and emerging cybersecurity threats. 
• Develop strategic IT plans that align productivity and cybersecurity services with each client’s business goals, budgets, and compliance needs. 
• Present Executive Business Reviews to C-level decision makers. 
• Drive revenue growth by identifying solutions-based sales opportunities, presenting solutions, and meeting revenue and margin targets. 
• Collaborate cross-functionally with sales, technical, and leadership teams to ensure seamless service delivery. 
• Stay current on industry trends to educate clients and help them navigate evolving technology landscapes and regulations. 

Requirements

What We’re Looking For:

• Experience in client service, account management, or business-to-business sales roles.
• A curiosity and passion for Information Technology and a drive to seek out learning & development opportunities as it relates to technology.
• Strong relationship building skills, ability to think strategically, problem solve and make effective decisions autonomously, while being able to work with and present to C-level decision makers on strategic initiatives.
• Flexible and agile; can work within a fast-moving environment while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities independently and staying organized.
• Strong presentation skills, ability to communicate technical concepts to non-technical stakeholders in person and virtually. 

Our Benefits & Culture: 

The employees of Systems Engineering are our most valuable resource. The work we do collectively has made Systems Engineering a Best Places to Work Company in Maine for over a decade. We pride ourselves on delivering great outcomes for our clients and our communities by cultivating a culture focused on continuous learning, collaboration, and community impact. Our team values professional growth, innovation, and a supportive environment where everyone can thrive.

Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine. Our New Hampshire office is located in the vibrant city of Nashua.

In addition to a competitive salary, our benefits include:

• Employer 401(k) matching contributions.
• Short-Term Incentive Plan (STIP) tied to individual and company performance.
• Comprehensive medical, dental, life, and disability insurance.
• Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid volunteer time.
• Engaging wellness programs including health coaching, fitness facilities, and company-sponsored events.
• Career mobility, professional development, and training opportunities.
• Business casual work attire and a dynamic, fun, and active community culture.

Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.

Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.