IT Specialist

Description

At Johnson RV, our people make the difference — and the technology behind them keeps everything moving. As a family-owned dealership that continues to grow, we depend on reliable systems, secure tools, and smooth day-to-day operations to support our customers and our employees.

We’re looking for an IT Specialist who enjoys solving problems, supporting teams, and bringing order to a fast-moving environment. If you’re the type who likes variety and takes pride in keeping an organization connected and running well, you’ll feel right at home here.

What This Role Is All About

As an IT Specialist at Johnson RV, you’ll be the go-to resource for technical needs across all departments. From troubleshooting workstations to keeping our network healthy to managing user accounts, you’ll help ensure every team member has the tools they need to do their best work.

This is a hands-on, multi-faceted position where your contributions are visible every day.

Your Day-to-Day Responsibilities

Supporting Our Team

• Respond to technical requests from sales, service, parts, accounting, HR, and other departments
• Solve issues involving Windows systems, workstations, peripherals, and dealership devices
• Provide practical, patient help to employees with varying levels of technical comfort

Keeping Systems Running Smoothly

• Administer Microsoft 365 accounts, permissions, and user setup
• Maintain and support dealership hardware such as printers, scanners, servers, and POS equipment
• Handle software and system updates, patching, and general lifecycle maintenance

Network & Infrastructure

• Troubleshoot LAN/WAN, Wi-Fi, and VPN issues that impact day-to-day operations
• Support connectivity for ERP platforms, manufacturer systems, and vendor portals
• Monitor and help maintain a reliable, stable network environment

Documentation, Security & Reliability

• Track assets, update documentation, and maintain SOPs
• Assist with backups, cybersecurity processes, and disaster-recovery tasks
• Follow data protection policies and uphold IT security best practices

Requirements

What You Bring to the Table

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field — or solid equivalent experience
• 2–5 years of technical support experience, preferably in a multi-department or dealership environment
• Strong understanding of: Microsoft 365 administration; Windows operating systems and hardware troubleshooting; Networking fundamentals (DNS, DHCP, TCP/IP)
• Excellent customer service approach, with the ability to communicate clearly with non-technical users

Bonus Skills

• Familiarity with dealership ERPs such as IDS Astra G2
• Understanding of sales, service, parts, or accounting workflows within a dealership setting

Why You’ll Love Working Here

• A growing, stable company that invests in its people
• A role where your work is appreciated and immediately impactful
• Variety — every day brings something new
• Leadership that values expertise, reliability, and follow-through