Wellness Assistant

Description

At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.

Benefits

• 401(k) with Employer Match
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off 
• Employee Discounts on Wellness services, Supplements, & more!

Role and Responsibilities

The Wellness Assistant is responsible for supporting, educating, and guiding patients through their wellness plans as provided by the provider. This role also involves educating and selling wellness services, supplements, infrared sauna sessions, and foot baths. The Wellness Assistant will coordinate and schedule appointments with Nutritionists, Health Coaches, and IV Therapy services while ensuring a high level of patient engagement and compliance.

• Assist patients in selecting and purchasing supplements recommended by providers.
• Educate and support patients regarding supplement plans as prescribed by providers.
• Stock and manage inventory of supplements within the clinic.
• Operate a POS system to complete supplement, infrared sauna, and foot bath sales.
• Provide educational resources to improve patient compliance with wellness plans.
• Utilize multiple communication platforms to answer and support patient inquiries regarding supplements.
• Coordinate visits and schedule patients within the EMR system.
• Work closely with the Wellness Department Lead on inventory control, education, and department coordination.

Qualifications and/or Work Experience Requirements

• High School Diploma
• 1-3 years of experience in healthcare, herbal or alternative medicine knowledge and/or customer service

Preferred Skills

• Excellent customer service skills.
• Strong understanding of office procedures and protocols.
• Ability to work independently and complete assignments within given parameters.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Experience with herbs and supplements.
• Experience with using a register and scheduling software.

Equal Opportunity Employer

Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.