Sr. Specialist, Technology Education Content

Description

The Why Behind Wellvana:

The healthcare system isn’t designed for health. We’re designed to change that. We’re Wellvana, and we help doctors deliver life-changing healthcare.  

Through our elevated value-based care programs, we’re revitalizing an antiquated system that’s far too long relied on misaligned incentives that reward quantity of care not the quality of it. 

Our enlightened approach—covering everything from care coordination to clinical documentation education to marketing— ties the healthy outcomes of patients directly to shared savings for primary care providers, health systems and payors.  

Providers in our curated network keep their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated care between appointments that is nothing short of life-changing.  

Named a 2024 "Best in Business" and 2023 "Best Place to Work" by Nashville Business Journal, we’re one of the fastest-growing healthcare companies in America because what we do works. This is the way medicine is meant to be. 

Clarity on the Role:

The Sr. Specialist, Technology Education content will create easy to follow user guides, quick start booklets, and how to articles that demystify technical features for nontechnical audiences. You’ll produce polished, on brand materials and collaborate with PMs, data engineers, cross-functional SMEs, and partner success to capture the right workflows. Experience using on-demand (SaaS) software helps you “think like the user,” document real world scenarios, and keep content current as features evolve.

What's Expected:

• Author & design: Create step-by-step user guides, quick starts, and release note summaries; lay out content in Adobe InDesign with on brand typography, styles, and component libraries. 
• Translate technical to plain language: Turn product specs, clinical workflows, and API driven features into simple, task-based instructions and visuals. 
• Single-source content: Reuse content across PDFs, web help, and training handouts; maintain a clean component/style system. 
• Visual explainers: Create callouts, annotated screenshots, and simple diagrams; partner with Design for complex visuals and templates. 
• Create on-demand content: Develop shortform, modular, self-paced technology content that supports self-paced learning for users and internal teams.
• Capture onscreen workflows using screen recording tools
• Script short, task-based walkthroughs or “how to” clips
• Edit footage (basic trimming, callouts, annotations, captions) to ensure content is accessible and easy to follow
• Create knowledge checks & competency assessments: Develop short quizzes, scenario-based questions, and skill verification checkpoints aligned to specific product workflows.
• SaaS savvy: Test features in a staging environment, capture accurate steps, and flag UX snags; keep docs in sync with iterative releases. 
• Stakeholder collaboration: Run content walkthroughs with PM/Eng/CS/Clinical SMEs; incorporate feedback and track approvals. 
• Continuous improvement: Monitor support tickets and learning analytics to identify doc gaps; propose updates that reduce “how do I…?” inquiries.

Requirements

What’s Required:

• Integrity: The right way is the only way. 
• Dependability: You do what you say you’re going to do. 
• Advocacy: You fight for the best possible outcome for providers and their patients. 
• Clarity: You make it all understandable. 

Education:

•  Bachelor’s degree in Technical Communication, Information Design, or equivalent practical experience.

Years of Related Experience:

• 1-3 years technical writing, documentation, or content design 
• 1-3 years creating short instructional videos, including scripting, screen recording, adding callouts/annotations, and basic video editing.

Skills/Competencies/Behaviors:

• Adobe InDesign proficiency (master pages, paragraph/character styles, tables, anchored objects, and export settings). 
• Strong writing sample/portfolio showing before/after clarity and layout craftsmanship. 
• Comfort using and documenting SaaS applications
• Curiosity to learn new tools quickly
• Nice to have: Advanced MS Office experience, healthcare terminology, version control, experience with Monday