Family Services Coordinator I

Description

The Family Services Coordinator supports the mission, goals and values of the OPO by screening and evaluating potential donors. The Family Services Coordinator is responsible for working with families to provide information regarding donation opportunities, obtaining authorization per OPO standards, conducting a comprehensive medical and social history, and providing bereavement support to families and hospital staff throughout the donation process.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

· Performs responsibilities of position and promotes teamwork and a professional working environment.

· Responds to donor referral notifications via telephone within 20 minutes.

· Responds on-site to all potential organ donors within 90 minutes unless prior approval is given by the Administrator on call to respond beyond 90 minutes.

· Collects clinical information to determine donor suitability in collaboration with the Administrator on call.

· Discusses donation options with potential donor next-of-kin or family with knowledge about organ, eye, and tissue donation per hospital guidelines.

· Works in close collaboration with hospital and other OPO staff to evaluate and determine the best time to offer families the opportunity for donation.

· Assists donor families to accept death as described by the primary care physician.

· Provides initial aftercare support, utilizes community resources to assist grieving families.

· Provides referral responder coverage for hospitals and provides back-up as needed.

· Ability to serve on a call schedule, with flexibility, for extended hours (can require day and night hours).

· Work with families to obtain authorization for donation; obtain and document accurate med/social history.

· Assists with Donation after Cardiac Death (DCD) cases as assigned.

· Works with hospitals to increase hospital personnel responsiveness to potential organ and tissue donation cases by developing effective relationships with key personnel.

· Assists in the coordination of Donor Remembrance Ceremony.

· Collaborates with the Aftercare Coordinator and the Aftercare process.

· Actively participates in hospital and public education programs as directed.

· Assists with chart review and data collection as needed.

· Assists with survey/accreditation maintenance.

· Assists in the training and development of the Family Services department.

· Assists with community education and support through community service events.

· Meets or exceeds performance metrics for the OPO’s Family Services department.

· Collaborates and coordinates with other OPO departments.

· Other duties assigned.

· Employees must adhere to and remain in full compliance with the OPO’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334.

Requirements

SKILLS & ABILITIES

Education: Bachelor's Degree (four-year college or university) preferred; relevant work experience may be substituted for academic requirements. Experience: Three to five years health care related experience preferred (Hospice care, bereavement counseling and other helping professions, or training and experience relevant to this position). Two years of OPO related experience preferred.

Computer Skills: Working knowledge of MS Office programs

Certificates & Licenses: RN, LPN; Certification from AATB, EBAA, or ABTC preferred

Other Requirements: Ability to work empathetically, compassionately, and professionally with families in crisis. Strong interest in transplantation and organ procurement and the sincere desire to be a frontline team member of an organization whose mission is to increase organ donation. Required to travel by personal auto to meet all of the duties and responsibilities of the position.