Site Operations Manager

Description

The Site Operations Manager is responsible for the safe, compliant, and efficient day-to-day operation of the depot. This role oversees customer service, gate operations, yard activity, and maintenance functions to ensure operational continuity, equipment readiness, regulatory compliance, and high customer service standards in a safety-regulated industrial environment.

Pacific Logistics Services offers a competitive benefits package and includes a 5K sign on bonus.

Responsibilities:

• Manage daily depot operations including gate flow, yard movements, equipment utilization, and customer service
• Ensure proper staffing, scheduling, and coverage across all operational functions and shifts
• Serve as the primary escalation point for operational, safety, and customer issues
• Coordinate priorities across customer service, gate, yard, and maintenance activities
• Own site safety performance and regulatory compliance
• Enforce OSHA, DOT-adjacent (where applicable), and company safety policies
• Ensure compliance with equipment operation standards, PPE requirements, and safe work practices
• Lead incident response, investigations, corrective actions, and reporting
• Exercise stop-work authority when unsafe conditions or behaviors are identified
• Direct and prioritize work for the on-site depot equipment mechanic(s)
• Ensure preventive maintenance schedules are followed and documented
• Monitor equipment availability, downtime, and repair effectiveness
• Coordinate third-party vendors for major repairs or inspections as required
• Lead, coach, and hold employees accountable for performance, safety, and attendance
• Ensure required training, certifications, and cross-training are completed and current
• Partner with HR on hiring, discipline, investigations, and performance management
• Operate within company policies
• Ensure customer commitments and service levels are consistently met
• Resolve escalated customer concerns related to service execution or billing
• Coordinate with billing/finance teams to ensure accurate service capture and invoicing
• Support execution of revenue-generating depot services
• Track and analyze KPIs including safety incidents, gate turn times, productivity, equipment uptime, and service accuracy
• Identify operational risks, inefficiencies, and improvement opportunities
• Implement and enforce standard operating procedures (SOPs)
• All other duties assigned.

Requirements

• Bachelor’s degree in Operations, Logistics, Business, or equivalent experience
• 5+ years of experience in depot, yard, warehouse, or industrial operations
• 2+ years of experience in a supervisory or management role
• Strong knowledge of OSHA-regulated operations and  safety management
• Experience leading cross-functional, shift-based teams

Preferred

• Experience in container storage depots, logistics yards, or equipment-intensive operations
• Familiarity with DOT/FMCSA considerations for yard and driver interactions