Question
Full Time
2-5

Customer Services Specialist II or III

1/24/2026

The Customer Support Specialist II or III acts as a link between mdxhealth customers, the sales team, and the commercial operations group. They are responsible for maintaining high service standards and supporting customer activities and sales objectives.

Salary

30 - 34 USD

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

No

About The Company
Mdxhealth is a multinational healthcare company that provides actionable molecular diagnostic information to personalize the diagnosis and treatment of cancer. The company's tests are based on proprietary genetic, epigenetic (methylation) and other molecular technologies and assist physicians with the diagnosis of urologic cancers, prognosis of recurrence risk, and prediction of response to a specific therapy. The Company's European headquarters are in Herstal, Belgium, with laboratory operations in Nijmegen, The Netherlands, and US headquarters and laboratory operations based in Irvine, California.
About the Role
 
The Customer Support Specialist II or III provides a vital link between mdxhealth customers, sales team and the commercial operations group. The Customer Support Specialist II or III is responsible for maintaining a high standard of service with their respective customers group, which is comprised of both assigned accounts and sales personnel. This role works closely with an assigned regional sales team to support customer activities and sales objectives.
  • Position is onsite in Irvine, CA or remote if not in commuting distance to Irvine, CA. The shift is Monday thru Friday Schedule to be determined - will be between 5am & 5pm (Pacific time)
  • Three plus years’ previous customer service experience for a level II and four plus years for a level III.
  • Two plus years for a level II and three plus years for a level III of related sales support experience is preferred.
  • Three plus years customer service experience in healthcare or a clinical reference laboratory, preferred.
  • High level of accuracy and attention to detail.
  • Ability to adapt to changing procedures, policies and work environment.
  • Ability to work in a fast-paced team environment.
  • Hiring range: $30.00 to $34.00 per hour. The actual rate will be determined based on experience and other factors permitted by law.

Mdxhealth seeks talented people who are passionate about improving the diagnosis and treatment of cancer patients. 

Mdxhealth is building a world class healthcare company, providing significant career development and financial opportunities. 

Company Benefits:

We offer a comprehensive compensation and benefits package, which includes a competitive salary, company paid medical, dental, vision and life insurance coverage, 401(k) with company match, generous employee discounts, a casual, but driven work environment, and the ability to make a real difference as a key contributor to our growth. 

Mdxhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at: 866-259-5644.

Key Skills
Customer ServiceSales SupportAttention to DetailAdaptabilityTeamworkHealthcare Experience
Categories
HealthcareCustomer Service & SupportSales
Benefits
Health InsuranceDental InsuranceVision InsuranceLife Insurance401kEmployee Discounts
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