Shift Lead

Description

We are looking for a Shift Supervisor who plays a critical role in delivering a consistent, high-quality guest experience while supporting daily front of house and bar operations. This position serves as the on-duty floor leader during assigned shifts, with primary responsibility for service execution, guest satisfaction, team leadership, and bar operations. The ideal candidate is a strong hospitality professional with leadership presence, operational awareness, and a solid foundation in beverage service.

What We Offer:

We offer a comprehensive benefits package and dining discounts to all employees. If you are a seasoned hospitality professional looking to grow your career within a growing restaurant group, we would love to meet you.

Benefits & Perks:

• Health Insurance
• Dental Insurance
• 401(k)
• Dining Discounts

Requirements

What You’ll Do:

• Monitor the dining room to ensure guest needs are met and staff remain attentive
• Uphold hospitality, service, and brand standards at all times
• Resolve guest concerns quickly and professionally
• Create, manage, and maintain staff schedules in alignment with business needs and labor targets
• Assist with onboarding and training of new team members
• Provide real-time coaching on service etiquette, menu knowledge, and beverage offerings
• Support execution of the beverage program
• Enforce uniform and grooming standards
• Support opening and closing duties
• Partner with management on service and beverage program execution

Required Skills:

• Leadership and team oversight
• Customer Service
• Problem Solving and conflict resolution
• Clear and professional communication
• Team Management
• Attention to Detail
• Time Management and organization

Preferred Qualifications:

• Prior supervisory experience in a full-service restaurant
• Bar lead or bartending experience
• Experience managing or supporting a beverage program