ServiceNow System Administrator

1/25/2026

The ServiceNow System Administrator will manage and maintain the ServiceNow platform, ensuring optimal performance and user satisfaction. Responsibilities include system configuration, monitoring, user management, and providing technical support.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service. Global Reach: With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.

About the Role

Müller’s Solutions is looking for a detail-oriented and proactive ServiceNow System Administrator to maintain our ServiceNow platform and ensure its optimal performance. In this role, you will be responsible for configuring, monitoring, and supporting the ServiceNow environment, along with ensuring that the platform meets user and business requirements effectively.

Key Responsibilities:

Manage and maintain all aspects of the ServiceNow platform, including system configuration, module updates, and user management.
Support platform upgrades and new implementations, working closely with stakeholders to assess needs and ensure timely delivery.
Monitor system performance, identify issues, and implement corrective actions to optimize functionality.
Develop and maintain documentation for system configuration, administration processes, and user guides.
Provide technical support for users, troubleshooting issues, and escalating when necessary.
Stay informed about ServiceNow updates and best practices to recommend improvements and enhancements.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 2 years of experience as a ServiceNow Administrator or in a similar role.
Proficient in ServiceNow module administration, including Incident Management, Change Management, and Asset Management.
Familiarity with ServiceNow tools and technologies, including workflows, business rules, and script includes.
Strong problem-solving skills with the ability to troubleshoot technical issues efficiently.
Excellent time management skills, being able to handle multiple tasks and prioritize effectively.
Strong communication skills and the ability to work collaboratively with various teams.

Preferred Qualifications:

ServiceNow Administrator Certification or related certifications.
Understanding of ITIL processes and framework.
Experience with ServiceNow Performance Analytics or reporting tools.
Knowledge of JavaScript and other programming languages relevant to ServiceNow customization.

Why Join Us:

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

Key Skills

ServiceNow AdministrationIncident ManagementChange ManagementAsset ManagementWorkflowsBusiness RulesScript IncludesProblem-SolvingTime ManagementCommunication