ServiceNow Functional Consultant

1/25/2026

The ServiceNow Functional Consultant will collaborate with clients to gather business requirements and configure ServiceNow applications. They will also conduct workshops, participate in user acceptance testing, and provide ongoing support and training.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service. Global Reach: With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.

About the Role

Müller's Solutions is seeking a dedicated ServiceNow Functional Consultant to join our innovative team. In this role, you will leverage your functional expertise to drive the implementation and optimization of ServiceNow solutions for our clients. You will work closely with stakeholders to ensure solutions align with their business processes and deliver measurable improvements.

Key Responsibilities:

Collaborate with clients to gather and document business requirements and process workflows.
Configure and customize ServiceNow applications based on client needs, focusing on modules such as Incident, Problem, Change, and Service Catalog.
Conduct workshops and process mapping sessions to establish best practices within ServiceNow.
Participate in user acceptance testing (UAT) and assist in the go-live support process.
Provide ongoing support and training for users to enhance their understanding and utilization of the ServiceNow platform.
Work closely with technical teams to ensure seamless integration between ServiceNow and other enterprise applications.
Stay updated on the latest ServiceNow features and industry trends to continuously provide value to clients.

Requirements:

Bachelor's degree in Business, Information Technology, or a related field.
A minimum of 3 years of experience as a ServiceNow consultant or in a similar functional role.
Proven knowledge of ServiceNow modules including ITSM, ITOM, and ITBM.
Strong understanding of ITIL concepts and practices in relation to service management.
Excellent analytical skills to assess client needs and align them with ServiceNow best practices.
Strong communication and interpersonal skills to effectively engage with clients and team members.
Ability to effectively manage multiple tasks and adapt to changing project requirements.
Relevant ServiceNow certifications are a plus.

Why Join Us:

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

Key Skills

ServiceNowITSMITOMITBMITILAnalytical SkillsCommunication SkillsInterpersonal SkillsConfigurationCustomizationUser Acceptance TestingTrainingIntegrationBusiness RequirementsProcess WorkflowsBest Practices