ServiceNow Business Analyst

1/25/2026

The ServiceNow Business Analyst will collaborate with stakeholders to gather and document business requirements while conducting process analysis to identify improvement opportunities. They will also facilitate workshops, assist in user acceptance testing, and provide support and training to users.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service. Global Reach: With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.

About the Role

Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.

Key Responsibilities:

Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
Translate business requirements into functional specifications for the technical team.
Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
Provide support and training to users to promote understanding of ServiceNow functionalities.
Monitor and analyze metrics to recommend improvements and enhancements to existing processes.

Requirements:

Bachelor’s degree in Business Administration, Information Technology, or related field.
Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
Strong understanding of ServiceNow functionality and its applications within business processes.
Excellent analytical skills with a focus on identifying and addressing business needs.
Proficient with process mapping tools and techniques.
Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.

Why Join Us:

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

Key Skills

Business AnalysisServiceNowProcess MappingUser Acceptance TestingStakeholder EngagementAnalytical SkillsCommunication SkillsInterpersonal SkillsITIL PracticesTrainingCollaborationRequirements GatheringProcess ImprovementFunctional SpecificationsMetrics Analysis