Contact Center Representative

<div class="content-intro"><p data-start="186" data-end="407"><strong><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">About Us</span></strong></p> <p data-start="186" data-end="407"><em><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">We are&nbsp;<strong data-start="7" data-end="30">North Creek Roofing</strong>, serving homeowners throughout the Puget Sound since <strong data-start="84" data-end="92">1996</strong> with expert roof replacements, repairs, inspections, and gutter services. As a fully licensed, insured, and BBB‑accredited contractor, we offer premium warranty-backed work from direct‑hire professionals—not subcontractors. </span></em><em>We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations!</em></p> <p data-start="186" data-end="407"><em><strong data-start="226" data-end="237">Join us</strong> if you’re passionate about delivering quality service and building a fulfilling career in a company that values trust, teamwork, and long‑lasting customer relationships.</em></p> <p>&nbsp;</p></div><p><strong><u>The Role:</u></strong></p> <p>We’re looking for an energetic and dependable&nbsp;<strong>Call Center Representative</strong>&nbsp;to join our high-performing team. You’ll be responsible for answering inbound calls, making follow-up outbound calls to warm leads, and booking appointments for in-home roofing consultations. This role sits <strong>on-site</strong> with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.</p> <p><strong><u>What You’ll Do:</u></strong></p> <ul> <li>Manage a high volume of inbound and outbound calls with professionalism and empathy</li> <li>Schedule appointments for in-home roofing consultations</li> <li>Provide accurate information about our services and answer customer questions</li> <li>Build rapport with prospective and current customers through clear, friendly communication</li> <li>Resolve customer issues promptly or escalate as needed</li> <li>Perform clerical tasks such as scanning, filing, and mailing</li> <li>Follow company communication procedures, scripts, and guidelines</li> <li>Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9)</li> </ul> <p><strong><u>What You Bring:</u></strong></p> <ul> <li>Prior experience in customer service -<strong> required</strong></li> <li>Call center, or phone-based scheduling experience - <strong>preferred</strong></li> <li>Excellent phone etiquette, communication, and typing skills -&nbsp;<strong>required</strong></li> <li>Able to handle high volumes of calls with professionalism and accuracy</li> <li>Detail-oriented with strong organizational skills</li> <li>Team-oriented, respectful, and eager to support others</li> <li>Comfortable learning and working within integrated systems and scripts</li> <li>Experience in inside sales or appointment setting is a plus</li> <li>High school diploma or equivalent required</li> </ul> <p><strong><u>What We Offer:</u></strong></p> <ul> <li>Competitive hourly pay with performance bonuses</li> <li>Opportunities for growth and advancement within the company</li> <li>A supportive team culture with a focus on doing the right thing—for customers and employees alike</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><h2 data-start="192" data-end="235"><span style="font-size: 16px;"><strong data-start="195" data-end="233">Compensation &amp; Benefits Disclosure</strong></span></h2> <p data-start="236" data-end="653"><span style="font-size: 16px;">Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The <strong>“Estimate of Total Expected Annual Earnings”</strong> listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.</span></p> <p data-start="655" data-end="868"><span style="font-size: 16px;">Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.</span></p></div><div class="title">Estimate of total expected annual earnings: </div><div class="pay-range"><span>$21</span><span class="divider">&mdash;</span><span>$21 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p> <p><strong>Benefits:</strong></p> <p>Full-time employees are eligible to participate in the following benefits:</p> <ul> <li>Health, Dental, and Vision Insurance</li> <li>401(k) with company match</li> <li>Company sponsored Life and AD&amp;D coverage</li> <li>Paid Time Off</li> <li>Opportunities for growth and on-the-job training</li> </ul> <p><strong>Why Join Us?</strong></p> <p>At North Creek Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you!</p> <p><strong>Apply Today!<br><br></strong><em>North Creek Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information.<a href="https://vertexsvcpartners.sharepoint.com/:b:/s/GMOperatingManual/EV5C-kddyN5MtEHsSkhJe9wBwvHwAsFthK0V4tyca-gtXg?e=rygX1m"> Applicant Privacy Policy&nbsp;</a></em></p> <p>&nbsp;</p> <p>&nbsp;</p></div>