Question
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Customer Service Rep - Coffee, Bakery and Retail

1/25/2026

Assist guests with bakery purchases and answer questions about products. Prepare coffee drinks and package/plating desserts for guests.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

No

About The Company
The Cake Bake Shop is a restaurant and bakery known worldwide for our outstanding desserts. We have won numerous awards and have been voted best in the State from our quiche to our cakes. Gwendolyn's Earl's Court Chocolate Cake has been the 'Best of the Best'​ and 'Top Celebration Place'​ year after year since opening in 2014. The key to our unparalleled success is our team members, customer service and using only the finest ingredients in our cakes to create a product that becomes a magical experience for each and every guest. We are one of the top employers in the State and slated to open a second location in Carmel City Center in March of 2019 and looking to open multiple locations throughout the Midwest in the future as our company grows.
About the Role

Customer Service Rep - Coffee, Bakery and Retail at The Cake Bake Shop play an integral role in assisting guests with their bakery purchases, answering questions about our products, discussing the history of the shop, preparing coffee drinks, and packaging/plating desserts for guests. This is a tipped position—associates have the opportunity to earn tips in addition to their hourly wage.


If you are interested in a customer facing position where you can genuinely have a positive impact on guests each and every day, this is the job for you. 


Benefits:

The Cake Bake Shop offers a comprehensive benefits package to all full-time employees who regularly work at least 37.5 hours per week. Some of the benefits include: 

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Basic Life Insurance

  • 401k

  • 401k Matching

  • Paid Time Off

  • Employee Discounts


Requirements:

In order to be eligible for this position you must be able to meet the following criteria: 

  • Weekend availability

  • Ability to pass a background check

  • 18+ years of age

  • Perform other duties as assigned by leadership to support the overall success of the team and organization


Key Skills
Customer ServiceCoffee PreparationBakery KnowledgeProduct KnowledgeGuest InteractionTeam Support
Categories
Customer Service & SupportFood & BeverageRetailHospitality
Benefits
Medical InsuranceDental InsuranceVision InsuranceBasic Life Insurance401k401k MatchingPaid Time OffEmployee Discounts
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