2-5

Assistant General Manager

1/26/2026

The Assistant General Manager will collaborate with the General Manager to oversee daily operations, scheduling, and compliance while supporting department leads. They will also drive performance metrics and ensure exceptional customer experiences.

Salary

60000 - 75000 USD

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

REALITY-BASED DEFENSE INSTRUCTION. MADE FOR YOU. Our first-of-its-kind immersive self-defense and firearms training program uses reality-based training to teach civilians, the military, and law enforcement dynamic skills needed to survive. Our courses prepare members for real-world scenarios by teaching how to assess, communicate, de-escalate, move, and function in high-pressure scenarios. From state-of-the-art facilities and classes led by specially trained instructors to simulated technology for the most realistic training experience, we teach novices through experts multiple modalities of defensive, life-saving techniques.

About the Role

Benefits:

Competitive salary
Health insurance
Paid time off
Bonus based on performance

Support World-Class Operations as Assistant General Manager at United Defense Tactical Scottsdale!

Ready to step into a high-impact leadership role and help build Arizona’s premier reality-based firearms and self-defense training facility? United Defense Tactical (UDT) in Scottsdale, AZ is seeking an Assistant General Manager to partner closely with the GM/Owner, support daily operations, drive team performance, and deliver exceptional experiences to our members—civilians, military, and law enforcement alike. You’ll help oversee Firearms Instructors running threat simulators and live-fire sessions, Front Desk Associates providing elite customer service, and Sales Representatives closing memberships, all while living our core mantra: “Don’t make excuses, make it happen.”

This is the perfect position for a rising leader who thrives in a fast-paced, mission-driven environment and wants to grow into full GM responsibility as we scale post-launch.

What You’ll Do:

Collaborate with the General Manager on full facility oversight: daily operations, scheduling, inventory control, compliance, and maintaining a safe, spotless, world-class environment.
Directly support and coach department leads—Firearms Instructors (threat-based simulators, force-on-force, live-fire ranges), Front Desk Associates (customer check-ins, reservations, billing), and Sales Representatives (membership demos, tours, CRM updates).
Help drive key performance metrics: revenue targets, membership growth, class fill rates, customer satisfaction scores, and retail/training upsell opportunities.
Step in to manage peak periods, resolve escalated customer issues, and ensure seamless execution of training sessions, facility tours, and sales presentations.
Maintain rigorous safety standards and protocols across all simulator, force-on-force, and live-fire activities—keeping every participant secure and confident.
Assist with administrative systems: CRM management, class/seminar scheduling, performance reporting, and process improvements to keep operations efficient and scalable.
Represent UDT with positivity and professionalism—delivering white-glove service that turns first-time visitors into lifelong empowered defenders.

Schedule:

Full-time, 40+ hours/week (flexible schedule with some evenings, weekends, and occasional holidays to align with peak training and sales windows).
Location: 4848 E Cactus Rd, Suite 210, Scottsdale, AZ 85254.

What We’re Looking For:

2+ years of supervisory or assistant management experience in training facilities, fitness centers, hospitality, retail operations, or member-based services—firearms, tactical, or shooting range background is a strong advantage.
Proven ability to coach and motivate teams, hit performance goals, and maintain high standards under pressure.
Strong operational mindset: comfort with scheduling tools, CRM platforms, Microsoft Office/Google Suite, and basic data analysis to support decisions.
Excellent communication and conflict-resolution skills to handle diverse customers and team dynamics.
High energy, calm demeanor, and genuine passion for firearms safety, self-defense, and empowerment—relevant certifications (NRA, USCCA, AZPOST, etc.) or willingness to obtain them preferred.
Deep alignment with UDT values and readiness to “operate like world-class in all you do.”

Why UDT?

Competitive Pay: Attractive base salary + performance bonuses tied to facility success in Scottsdale’s premium 85254 market.
Full Benefits: Health, dental, vision, paid time off, plus generous employee discounts on training programs and tactical gear.
Career Path: Direct mentorship from the GM/Owner with clear runway to advance into General Manager role as we grow.
Meaningful Impact: Help launch and scale a facility that truly empowers people to protect themselves and their loved ones.
Culture: Join a passionate, no-excuses team that shows up with high energy, serves selflessly, stays organized, and lives “Educate & Execute—but above all, EMPOWER.”

Company Overview:

United Defense Tactical is a premier firearms and tactical training facility dedicated to delivering the most comprehensive, reality-based experience through state-of-the-art threat simulators, force-on-force scenarios, and expert-led live-fire instruction. Our Scottsdale location serves civilians, military, and law enforcement with unmatched dedication to excellence and empowerment.

Our Purpose: Empowerment through tactical training.

Our Values:

Don’t make excuses, make it happen.
Serve selflessly with the highest integrity.
Show up with positivity, high energy, and excitement.
UDT is world-class—operate like it in all you do.
Be organized. Be clean. Be prepared.
Keep calm and respect others.
Educate & Execute—but above all, EMPOWER.

Compensation: $60,000.00 - $75,000.00 per year

United Defense Tactical is a leading provider of tactical training solutions, dedicated to providing comprehensive training programs for law enforcement, military personnel, security professionals, and civilians. Our state-of-the-art facility offers realistic scenarios and top-tier instruction to prepare individuals for real-world situations.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate.

Key Skills

Supervisory ExperienceCoachingTeam MotivationOperational MindsetScheduling ToolsCRM PlatformsMicrosoft OfficeGoogle SuiteData AnalysisCommunication SkillsConflict ResolutionFirearms SafetySelf-DefenseCustomer ServicePerformance MetricsSafety Standards