GSA - Housekeeping

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) - Housekeeping to join our team at ibis Styles Mysuru, India. As a GSA - Housekeeping, you will play a crucial role in maintaining the cleanliness and comfort of our guest rooms and public areas, ensuring an exceptional experience for our valued guests.

• Attend daily briefings and complete assigned tasks efficiently and thoroughly
• Clean and maintain guest rooms and public areas according to established standards and procedures
• Replenish guest supplies and promptly attend to guest requests
• Report any damage, malfunction, or unusual activities in hotel rooms or public areas to the supervisor
• Maintain accurate room status records and daily productivity reports
• Handle guest complaints tactfully and report incidents to the supervisor in a timely manner
• Carry out valet services when required, such as linen delivery and laundry order processing
• Adhere to fire safety and emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Collaborate effectively with team members and other departments to ensure smooth operations
• Participate in regular training sessions and meetings as assigned by management
• Perform other reasonable duties as assigned by management

• High school diploma or equivalent
• Previous experience in housekeeping is advantageous but not mandatory
• Strong attention to detail and commitment to cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Physical stamina and ability to stand, walk, and perform repetitive tasks for extended periods
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of cleaning products, procedures, and safety protocols
• Effective time management and organizational skills
• Ability to work independently and as part of a team
• Basic English language proficiency for guest communication
• Familiarity with luxury hotel standards is a plus