Front of House Manager

Description

The Front-of-House Manager is responsible for ensuring exceptional guest experiences by overseeing daily operations in dining and service areas. This role requires strong leadership, customer service expertise, and organizational skills to maintain a welcoming and high-performing environment. The manager will cultivate a positive team culture, optimize workflows, and uphold quality standards across all front-of-house functions.

Key Responsibilities:

• Ensure that guests have a positive and memorable experience by overseeing all front-of-house operations, including host/hostess services, reservations, and guest inquiries.
• Recruit, train, and supervise front-of-house staff, including hosts, servers, and bartenders, and guest services to maintain high service standards and professionalism.
• Manage reservation systems, optimize table seating arrangements, and accommodate guest preferences efficiently, especially during peak times and events.
• Ensure consistent quality in service, presentation, and cleanliness throughout the front-of-house area, including dining spaces, restrooms, and common areas.
• Address guest concerns and feedback promptly, striving to resolve issues to the satisfaction of the guest and maintaining a positive reputation for the venue.
• Create employee schedules, monitor labor costs, and implement staffing adjustments as necessary to meet guest demand and maintain efficiency.
• Provide ongoing training and development opportunities for front-of-house staff, focusing on customer service skills, product knowledge, and safety protocols.
• Ensure compliance with health and safety regulations, conducting regular inspections and staff training to maintain a safe and clean environment.
• Collaborate with the events team to coordinate large parties, private events, and special promotions, ensuring seamless execution and guest satisfaction.

Requirements

• Minimum 2 years experience as a manager in high volume entertainment venue, hotel, or restaurant.
• Strong communication, time management, and organizational skills.
• Ability to work collaboratively as part of a team.
• Dynamic and energetic personality.
• High level of self-awareness and openness to change with a strong sense of integrity.
• Ability to obtain the necessary licenses and certifications, if applicable.
• Proficiency in reservation and point-of-sale systems.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.
• Must be able to pass a background check.