Deployment Technician

Description

Location: Austin

Department: Implementation

Reports to: Deployment Implementation Manager

Who We Are

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.  

Job Overview

The Deployment Technician plays a critical role in executing and supporting customer installation projects by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.)
• Support onsite technicians via Google Meet, Dialpad, or similar platforms
• Manage multiple installations concurrently—track milestones, provide critical check-in support, and ensure timely completions
• Adhere to all SOPs, install guides, and platform-specific standards (e.g., AcuVigil, Rigel)
• Upload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review
• Update task statuses accurately in Jira, DaySmart, and related systems
• Escalate issues appropriately through Slack or designated escalation channels
• Maintain responsiveness and clear communication throughout assigned shift
• Contribute to internal initiatives, including:
  • Documentation or knowledge base improvements
  • QA reviews and process standardization
  • Pilot programs and hardware validation
  • Cross-departmental collaboration
• Mentor and assist in onboarding new Deployment Technicians
• Support overflow and non-installation tasks as assigned by leadership

Requirements

Minimum Qualifications:

• Minimum 2 years' experience in deployments, IT support, or field services
• Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations)
• Strong communication and customer service skills
• Ability to manage remote sessions and coordinate effectively across teams
• Must be available to work across multiple time zones and accommodate customer availability
• Required to support both morning and afternoon shifts; participate in On-Call rotation as needed
• Willing to work overnight installs when required
• Expected to remain online, responsive, and communicative during scheduled shifts
• Must be adaptable and able to reprioritize between installs, internal tasks, and urgent needs

Preferred Qualifications:

• CompTIA Network+, CCNA, or equivalent certifications
• Experience working with AcuVigil or Rigel platforms
• Exposure to multi-site rollout projects and firewall deployments
• Proficiency with Slack, Google Workspace, Jira, and DaySmart

Preferred Education:

• Associate degree in Information Technology, Computer Networking, or a related field
• Relevant certifications (e.g., CompTIA Network+, CCNA) or equivalent practical experience may substitute for formal education
• Candidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education

Perks of Scale Computing

• Health benefits starting on first of the month following date of hire
• 401(k) with company match, FSA, HSA
• Casual dress code
• Fully stocked kitchen
• Vibrant and inclusive workplace atmosphere
• Paid company holidays
• Discretionary time off policy
• Central Austin location with free parking
• Flexible work environment and an opportunity to grow as we grow

Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.